Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Kendall

Indianapolis

Summary

Dynamic and highly reliable professional with extensive experience at The Patron Saint, excelling in customer service and multitasking. Proven track record of enhancing guest experiences and training staff, while implementing innovative drink recipes. Strong team player with a commitment to operational excellence and maintaining high standards in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Bartender

The Patron Saint
03.2021 - Current
  • Crafted and served a diverse range of beverages, ensuring customer satisfaction and repeat business.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Engaged with customers to provide personalized service, enhancing overall dining experience.
  • Collaborated with kitchen staff to synchronize drink orders with food service efficiently.
  • Trained new staff on bar operations, cocktail preparation, and customer interaction techniques.
  • Managed inventory levels, placing orders for supplies as needed to prevent shortages.
  • Implemented new drink recipes, contributing to seasonal menu updates and promotions.
  • Resolved customer complaints promptly, ensuring positive experiences and loyalty retention.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Seasonal Worker

USPS
11.2020 - 03.2021
  • Assisted in sorting and distributing mail efficiently within designated timeframes.
  • Operated postal machinery, ensuring optimal performance and adherence to safety protocols.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Managed inventory of supplies, contributing to a streamlined workflow during peak seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Forklift certified.

Assistant Manager

The Patron Saint
03.2021 - Current
  • Assisted in daily operations, ensuring adherence to quality standards and operational procedures.
  • Coordinated staff schedules, optimizing resource allocation for improved service efficiency.
  • Implemented training programs for new hires, enhancing team performance and customer service skills.
  • Monitored inventory levels, facilitating timely stock replenishment and minimizing shortages.
  • Led team meetings, fostering communication and collaboration among staff members to achieve goals.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Server/Bartender

Brothers Bar & Grill
10.2018 - 01.2021
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Assisted in training new staff on menu offerings and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Handled cash transactions and balanced register at end of shifts for accuracy.
  • Adapted quickly to fast-paced environment while managing multiple tables simultaneously.
  • Resolved guest complaints effectively, ensuring satisfaction and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.

Seasonal Sales

Victoria's Secret & PINK
11.2017 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Server

Outback Steakhouse
01.2016 - 08.2018
  • Provided exceptional customer service by attentively addressing guest needs and inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Learned menu items thoroughly to effectively communicate options and answer questions for guests.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Supported team members during busy shifts by efficiently managing multiple tables and orders.
  • Adapted quickly to changes in menu or service protocols, ensuring smooth operations during peak hours.
  • Engaged with customers to create a welcoming atmosphere, fostering repeat business and positive reviews.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Followed health and safety guidelines to maintain a safe environment for both guests and staff.

Education

High School Diploma -

Portage High School
Portage, IN
2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

The Patron Saint
03.2021 - Current

Assistant Manager

The Patron Saint
03.2021 - Current

Seasonal Worker

USPS
11.2020 - 03.2021

Server/Bartender

Brothers Bar & Grill
10.2018 - 01.2021

Seasonal Sales

Victoria's Secret & PINK
11.2017 - 12.2018

Server

Outback Steakhouse
01.2016 - 08.2018

High School Diploma -

Portage High School

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Jordan Kendall