Overview
Work History
Education
Skills
Timeline
Generic

Jordan Kimbrell

Fort Wayne

Overview

11
11
years of professional experience

Work History

Care Manager Supervisor

Care United Home Care Agency
01.2024 - Current
  • Conducted regular audits of case files to ensure accuracy and completeness of documentation.
  • Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
  • Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
  • Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assessed clients and developed plans to meet needs.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.

Medical Assistant

ONE
02.2020 - 12.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Taught patients about medications, procedures, and care plan instructions.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.

Assistant Manager

Windsor Fashions
06.2017 - 02.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained and developed new employees for ease of transition into team.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.

Assistant Manager

Charolette Russe
05.2014 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed routine store inventories.
  • Completed point of sale opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted orders for new inventory.
  • Approved regular payroll submissions for employees.

Photo Editor

Life Touch Prestige Portraits
07.2013 - 05.2014
  • Used Photoshop to crop, invert and control light and color properties of photos.
  • Retouched skin blemishes and tattoos and removed unwanted images from objects.
  • Collaborated with marketing teams to create compelling visuals that effectively communicated campaign messaging.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Handled high-pressure deadlines with ease by implementing effective time management strategies and prioritizing tasks accordingly.
  • Customized photography strategies based on intended use and client preferences.
  • Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.

Education

High School Diploma -

Muncie Southside High School
Muncie, IN
07-2013

Skills

  • Staff development
  • Case assessments
  • Patient education
  • Clinical documentation
  • Care planning
  • Quality improvement
  • Workflow coordination
  • Program management
  • Service coordination
  • Referral management
  • Patient & family support
  • Healthcare
  • Long-term care coordination
  • Cash management
  • Customer service
  • Store operations
  • Inventory control
  • Visual merchandising
  • Team Training
  • Staff management
  • Quality assurance
  • Relationship selling
  • Loss prevention
  • Employee scheduling
  • Patient registration
  • Patient scheduling
  • HIPAA compliance
  • Payment collection
  • Schedule coordination

Timeline

Care Manager Supervisor

Care United Home Care Agency
01.2024 - Current

Medical Assistant

ONE
02.2020 - 12.2023

Assistant Manager

Windsor Fashions
06.2017 - 02.2020

Assistant Manager

Charolette Russe
05.2014 - 08.2016

Photo Editor

Life Touch Prestige Portraits
07.2013 - 05.2014

High School Diploma -

Muncie Southside High School

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Jordan Kimbrell