Jordan Kimbrell
Fort Wayne
Overview
11
11
years of professional experience
Work History
Care Manager Supervisor
Care United Home Care Agency
Fort Wayne, IN
01.2024 - Current
- Conducted regular audits of case files to ensure accuracy and completeness of documentation.
- Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
- Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
- Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
Medical Assistant
ONE
Fort Wayne, IN
02.2020 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Taught patients about medications, procedures, and care plan instructions.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Assistant Manager
Windsor Fashions
Fort Wayne, IN
06.2017 - 02.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained and developed new employees for ease of transition into team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Assistant Manager
Charolette Russe
Fort Wayne, IN
05.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed routine store inventories.
- Completed point of sale opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Approved regular payroll submissions for employees.
Photo Editor
Life Touch Prestige Portraits
Muncie, IN
07.2013 - 05.2014
- Used Photoshop to crop, invert and control light and color properties of photos.
- Retouched skin blemishes and tattoos and removed unwanted images from objects.
- Collaborated with marketing teams to create compelling visuals that effectively communicated campaign messaging.
- Edited, toned, captioned, and uploaded photographs for publication.
- Handled high-pressure deadlines with ease by implementing effective time management strategies and prioritizing tasks accordingly.
- Customized photography strategies based on intended use and client preferences.
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
Education
High School Diploma -
Muncie Southside High School
Muncie, IN07-2013
Skills
- Staff development
- Case assessments
- Patient education
- Clinical documentation
- Care planning
- Quality improvement
- Workflow coordination
- Program management
- Service coordination
- Referral management
- Patient & family support
- Healthcare
- Long-term care coordination
- Cash management
- Customer service
- Store operations
- Inventory control
- Visual merchandising
- Team Training
- Staff management
- Quality assurance
- Relationship selling
- Loss prevention
- Employee scheduling
- Patient registration
- Patient scheduling
- HIPAA compliance
- Payment collection
- Schedule coordination
Timeline
Care Manager Supervisor
Care United Home Care Agency
01.2024 - Current
Medical Assistant
ONE
02.2020 - 12.2023
Assistant Manager
Windsor Fashions
06.2017 - 02.2020
Assistant Manager
Charolette Russe
05.2014 - 08.2016
Photo Editor
Life Touch Prestige Portraits
07.2013 - 05.2014
High School Diploma -
Muncie Southside High School