JORDAN LEE
Lafayette
Summary
Experienced supervisor skilled in leading and guiding team members to ensure timely project completion. Assigns tasks, provides comprehensive training, and implements company procedures to optimize efficiency. Possesses excellent communication and listening skills, fostering a collaborative work environment. Demonstrates strong leadership abilities and a clear vision, motivating teams to consistently achieve their goals.
Overview
22
22
years of professional experience
Work History
Supervisor
MAXIMUS
01.2022 - Current
- Lead a team in processing Medicaid, SNAP, and TANF applications, ensuring compliance with federal and state regulations
- Enhanced service delivery by optimizing caseload management, resulting in a reduction in processing times
- Developed and implemented training programs, improving team knowledge and performance in eligibility assessments
Team Lead
MAXIMUS
11.2022 - 01.2022
- Actively managed team performance and provided coaching to ensure adherence to guidelines and quality standards
Eligibility Specialist
MAXIMUS
09.2022 - 11.2022
- Reviewed financial and personal information to determine eligibility for government assistance programs, maintaining high accuracy and compliance
Eligibility Specialist
CONDUENT BUSINESS SERVICES, LLC (Formerly Xerox)
11.2018 - 09.2022
- Assessed eligibility for government assistance programs, ensuring accurate documentation and adherence to program guidelines
Containment Technician
SUPPLY CHAIN SERVICE INTERNATIONAL
04.2011 - 09.2017
- Conducted quality inspections for major clients, including Caterpillar, focusing on rust and cast rework processes
- Trained new employees on quality standards and procedures, fostering a detail-oriented work environment
- Managed travel logistics for project startups across multiple states, ensuring timely completion of assignments
Forklift Operator
TOYOTA TSUSHO
05.2010 - 05.2011
- Performed loading and unloading operations, maintaining accurate inventory records using scanning technology
Assembly Technician
CATERPILLAR
07.2006 - 01.2008
- Assembled cabs for forestry equipment, adhering to blueprints and quality specifications
Assembly Technician
CATERPILLAR
07.2003 - 07.2005
- Assembled marine engines, conducting leak tests and maintaining compliance with production standards
Education
High School Diploma -
Jefferson High School
Lafayette, IN05-2023
Skills
- Schedule development
- Goal oriented
- Business development
- Documentation and reporting
- Priority management
- Performance management
- Staff education
- Strategic planning
- Processes and procedures
- Team building
- Attention to detail
- Employee development
- Expectation setting
- Task delegation
- Decision-making
- Conflict resolution
- Employee motivation
- Process monitoring and improvement
- Coaching and mentoring
- Verbal and written communication
- Policy enforcement
- Quality control
- Relationship building
- Customer service
- Staff development
- Payroll processing
- Workflow management
- Department organization
- Staff discipline
- Business administration
Timeline
Team Lead
MAXIMUS
11.2022 - 01.2022
Eligibility Specialist
MAXIMUS
09.2022 - 11.2022
Supervisor
MAXIMUS
01.2022 - Current
Eligibility Specialist
CONDUENT BUSINESS SERVICES, LLC (Formerly Xerox)
11.2018 - 09.2022
Containment Technician
SUPPLY CHAIN SERVICE INTERNATIONAL
04.2011 - 09.2017
Forklift Operator
TOYOTA TSUSHO
05.2010 - 05.2011
Assembly Technician
CATERPILLAR
07.2006 - 01.2008
Assembly Technician
CATERPILLAR
07.2003 - 07.2005
High School Diploma -
Jefferson High School
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