Jordan Mattingly
Crown Point
Summary
Working in customer service has provided me with years of experience! Whether it’s retail or food service, I am very proficient with customer service!
I’ve been recognized as a model employee several times throughout my experience in customer service! I am consistent with my work and I aim to leave a lasting impression!
Overview
5
5
years of professional experience
Work History
Barista/Server
Sip Coffee House
Crown Point, IN
05.2021 - 02.2026
- Prepared a variety of coffee beverages to customer specifications.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service in fast-paced environment.
- Operated espresso machines and brewing equipment with proficiency.
- Assisted in inventory management and restocking supplies as needed.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new staff on coffee preparation techniques and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Disc Replay
Highland, IN
05.2025 - 11.2025
- Assisted customers in locating and selecting products to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained merchandise presentation standards, organizing displays to attract customer interest.
- Collaborated with team members to meet daily sales goals and optimize store performance.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Supported promotional events by setting up displays and informing customers about special offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Server/Cook
Pizza Hut
Crown Point, IN
06.2022 - 09.2023
- Provided excellent customer service to enhance dining experience and ensure satisfaction.
- Took accurate orders and efficiently processed transactions using point-of-sale system.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Assisted in training new staff on menu offerings and restaurant procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Addressed customer concerns promptly to resolve issues and maintain loyalty.
- Managed multiple tables simultaneously while prioritizing tasks during peak hours.
- Supported inventory management by restocking supplies based on demand trends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Busser
Lucrezia Café
Crown Point, IN
03.2022 - 05.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored inventory levels of utensils and dining supplies for efficient service.
- Supported team during peak hours by managing additional tasks effectively.
- Enhanced customer satisfaction through attentive service and quick responses to needs.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Crown Point High School
Crown Point, INBachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NHSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Excellent memory
- Professional demeanor
- Performance improvement
- New hire training
Timeline
Sales Associate
Disc Replay
05.2025 - 11.2025
Server/Cook
Pizza Hut
06.2022 - 09.2023
Busser
Lucrezia Café
03.2022 - 05.2022
Barista/Server
Sip Coffee House
05.2021 - 02.2026
High School Diploma -
Crown Point High School
Bachelor of Arts - General Studies
Southern New Hampshire University