Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Mattingly

Crown Point

Summary

Working in customer service has provided me with years of experience! Whether it’s retail or food service, I am very proficient with customer service!

I’ve been recognized as a model employee several times throughout my experience in customer service! I am consistent with my work and I aim to leave a lasting impression!

Overview

5
5
years of professional experience

Work History

Barista/Server

Sip Coffee House
Crown Point, IN
05.2021 - 02.2026
  • Prepared a variety of coffee beverages to customer specifications.
  • Maintained cleanliness and organization of workstations and equipment.
  • Provided exceptional customer service in fast-paced environment.
  • Operated espresso machines and brewing equipment with proficiency.
  • Assisted in inventory management and restocking supplies as needed.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Trained new staff on coffee preparation techniques and customer service standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

Disc Replay
Highland, IN
05.2025 - 11.2025
  • Assisted customers in locating and selecting products to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained merchandise presentation standards, organizing displays to attract customer interest.
  • Collaborated with team members to meet daily sales goals and optimize store performance.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
  • Supported promotional events by setting up displays and informing customers about special offers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Server/Cook

Pizza Hut
Crown Point, IN
06.2022 - 09.2023
  • Provided excellent customer service to enhance dining experience and ensure satisfaction.
  • Took accurate orders and efficiently processed transactions using point-of-sale system.
  • Maintained cleanliness and organization of dining area to promote a welcoming environment.
  • Assisted in training new staff on menu offerings and restaurant procedures.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Addressed customer concerns promptly to resolve issues and maintain loyalty.
  • Managed multiple tables simultaneously while prioritizing tasks during peak hours.
  • Supported inventory management by restocking supplies based on demand trends.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Busser

Lucrezia Café
Crown Point, IN
03.2022 - 05.2022
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted servers by promptly clearing tables and resetting for new guests.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Monitored inventory levels of utensils and dining supplies for efficient service.
  • Supported team during peak hours by managing additional tasks effectively.
  • Enhanced customer satisfaction through attentive service and quick responses to needs.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

Crown Point High School
Crown Point, IN

Bachelor of Arts - General Studies

Southern New Hampshire University
Hooksett, NH

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Excellent memory
  • Professional demeanor
  • Performance improvement
  • New hire training

Timeline

Sales Associate

Disc Replay
05.2025 - 11.2025

Server/Cook

Pizza Hut
06.2022 - 09.2023

Busser

Lucrezia Café
03.2022 - 05.2022

Barista/Server

Sip Coffee House
05.2021 - 02.2026

High School Diploma -

Crown Point High School

Bachelor of Arts - General Studies

Southern New Hampshire University
Jordan Mattingly