Jordan Sprague

· Customer Interaction and Support:

· Warmly greet guests and crew members upon arrival, assisting them with their needs.

· Provide exemplary customer service, addressing inquiries, resolving issues, and managing concerns.

· Communicate with clients throughout their journey, from booking to post-flight follow-up.

· Proactively anticipate client needs and offer personalized solutions.

· Flight and Operations Coordination:

· Book, prepare, and set up scheduled charter flights

· Collaborate with flight operations to ensure adherence to standard operating procedures (SOPs) and compliance with regulations.

· Monitor flight schedules and communicate with aircraft for coordination.

· Ensure accurate transfer of information between guests, staff, and external parties.

· Administrative and Ancillary Services:

· Process guest purchases and fuel transactions accurately.

· Manage administrative tasks, including maintaining records

• Engaged in friendly conversation with customer to better uncover individual needs.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Opened and closed store by balancing cash registers and receipts.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Attentively monitored swimmers to identify distress.