Jordan Stilts
Muncie
Summary
Experienced retail management professional with a proven track record in operations and leadership. Recognized for driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff training to deliver exceptional results. Adaptable to dynamic environments, consistently achieving business goals with a focus on success.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Spencer's
05.2022 - 05.2025
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
- Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
- Served as acting store manager during periods of absence or vacation
- Conducted regular store audits to ensure compliance with company standards and policies
- Collaborated with managers from other districts as well as the general manager to discuss further ways to drive sales
Co-Manager/Store Manager
Journeys
02.2022 - 04.2022
- As co-manager my responsibilities include the following:
- Handling Shipping Containers
- Hiring high value workers
- Training employees on company policies
- Opening and closing the facility
- Cash handing
- Delivering a nightly deposit of over $500 to the bank every nightly shift.
- Speaking to employees professionally when corrective actions are given.
- Editing the schedule to fit the stores needs.
- Replenishing displays and correctly organizing them by stock number and price.
- Selling to customers to achieve personal and store KPI’s and SOP’s.
Full Time Assistant Store Manager
rue21
11.2020 - 12.2021
- As FTASM I was responsible for the follow.
- Approving time cards.
- Editing schedules.
- Managing an inclusive and diverse team.
- Handling Shipping containers.
- Signing off on customer documents.
- Opening the facility and counting over $500 worth of change.
- Closing the facility and locking the gate.
- Keeping track of banking supplies and over $4000 in deposits for the bank.
- Signing off on banking form when the armored vehicle came to receive deposit.
Temporary Store Manager
rue21
07.2020 - 10.2020
- As Temporary Store Manager I was incharge of the following.
- Interviewing Possible Candidates.
- Setting up interviews and calling candidates.
- Speaking to Employees when corrective actions were given.
- Sending results to the district manager and the entire district.
- Training new hires in Cash Handling, Customer Service, Recovery of the store, and Sales pitch (to increase company goal).
- Keeping Track of over 20 members of the store (associates and management).
- Making the Schedule three weeks in advanced.
- Editing the schedule when it came to scheduling conflicts for associates and management.
Sales Associate
rue21
11.2016 - 01.2018
- As a sales associate i did the following.
- Suggested products to customers.
- Built outfits for customers and mannequins.
- Cleaned and sanitized the store.
- Recovered 3 sections of clothes including mens, womens, and plus size clothing.
- Worked as a cashier and correctly gave out change.
- Scanned, sorted, sensor, and folded 30+ boxes of shipment each day.
Education
technical honors diploma - General Studies
Delta High School
Muncie, IN07.2020
Skills
- Cash handling
- Merchandising
- Store management
- Retail management
- Fashion retail
- Management
- Retail sales
- Leadership
- Customer service
- Shipping & receiving
- Retail math
- Operations management
- Marketing
- Sales
- Communication skills
- Recruiting
- Cash management
- Supervising experience
- Human resources
- Customer experience
- Customer service and engagement
- Human resource policies
- Motivational techniques
- Department oversight
- New hire training
- Cash auditing
- Inventory management
- Schedule management
- KPI tracking
Timeline
Assistant Store Manager
Spencer's
05.2022 - 05.2025
Co-Manager/Store Manager
Journeys
02.2022 - 04.2022
Full Time Assistant Store Manager
rue21
11.2020 - 12.2021
Temporary Store Manager
rue21
07.2020 - 10.2020
Sales Associate
rue21
11.2016 - 01.2018
technical honors diploma - General Studies
Delta High School
Similar Profiles
Sofi SalazarSofi Salazar
Sales Associate at Spencer'sSales Associate at Spencer's
Max BarronMax Barron
Sales Associate at Spencer'sSales Associate at Spencer's
Brenna MedlinBrenna Medlin
Sales Associate at Spencer'sSales Associate at Spencer's
Kerra WhiteKerra White
Service Representative at LabCorpService Representative at LabCorp
Larry LambLarry Lamb
Self Employed at SelfSelf Employed at Self