Jordan Shoombe Johannes
IT Specialist
Windhoek
Summary
Adopt and maintain the company's policies and values, with the goal of adding value through my acquired knowledge and skills. To work in any position that is in line with my recent qualifications, relevant proven skills, and previous work experiences is appropriate, and I intend to challenge any position within or around my professional career to the best of my ability.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Unit Coordinator
Ministry Of Home Affairs Immigration Safety And Security
Windhoek
01.2021 - Current
- Oversee the overall Communication Sub-Division unit at Otjomuise Police Station
- Make sure that all IT Infrastructures at the station level are up and running
- Set up workstations with computers and necessary peripheral devices (routers, printers, Scanners, etc.)
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Identified and facilitated the resolution of unit operational problems independently, collaborating with the manager to resolve complex problems.
IT Support Techician
Ministry Of Home Affairs Immigration Safety And Security
Windhoek
01.2017 - 03.2021
- Set up workstations with computers and necessary peripheral devices (routers, printers, Scanners, etc.)
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repairing or replacing parts, debugging, etc.)
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Managed backup and recovery of data assets to safeguard system availability.
IT Support Technician
Ministry Of Home Affairs Immigration Safety And Security
Windhoek
01.2015 - 03.2017
- Set up workstations with computers and necessary peripheral devices (routers, printers, Scanners, etc.)
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Resolved problems, improved operations, and provided exceptional service.
IT Support Technician
Ministry Of Home Affairs Immigration Safety Ad Security, Nampol
Windhoek
01.2015 - 09.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
Charge Office Assistant
Ministry Of Home Affairs Immigration Safety And Security
Windhoek
03.2015 - 10.2015
- Attending to all sort of complaints
- Monitored security to help maintain equipment, data, and information safety.
- Collaborated with various departments to complete assigned tasks.
- General Charge Office duties and responsibilities
- Cells supervision
- Crime prevention and Patrols
- Road blocks and checkpoints duties
ICT Field Support
Staff, Electoral Commission of Namibia
Mariental
12.2013 - 03.2014
- Update Voters Registrations kit (VRK)
- Upload the Data to the central national headquarters every Sunday
- Troubleshoot the Voters Registrations kits (VRK's)
- Maintain The Voters Registrations Kits (VRK's)
- Troubleshooting and Maintenance of Printers used to print Voters Cards
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Education
Master of Computer Applications - Cyber Security And Forensics
CT University
Ludhiana, India 08.2022 - Current
Bachelor of Information Technology - Computer System Administration
Namibia University of Science And Technology
Windhoek, Namibia 02.2013 - 04.2020
Certificate in Ethical Hacking - Ethical Hacking And Information Security
Namibia University of Science And Technology
Windhoek, Namibia 09.2019 - 02.2020
Advanced Diploma - Computer Software And Media Applications
Lingua
Windhoek, Namibia 02.2010 - 12.2012
Skills
Technical Support
References
Carmelita Melisa Sylvester
NAMPOL
+264812430100
carme@iway.na
Lonia Shikonga
Ministry of Education
+264813726854
lshikonga@gmail.com
Ruusa Iipinge
Lecturer
Namibia University of Science and Techology
+264816943400
ruuipinge@gmail.com
Timeline
Master of Computer Applications - Cyber Security And Forensics
CT University
08.2022 - Current
Unit Coordinator
Ministry Of Home Affairs Immigration Safety And Security
01.2021 - Current
Certificate in Ethical Hacking - Ethical Hacking And Information Security
Namibia University of Science And Technology
09.2019 - 02.2020
IT Support Techician
Ministry Of Home Affairs Immigration Safety And Security
01.2017 - 03.2021
Charge Office Assistant
Ministry Of Home Affairs Immigration Safety And Security
03.2015 - 10.2015
IT Support Technician
Ministry Of Home Affairs Immigration Safety And Security
01.2015 - 03.2017
IT Support Technician
Ministry Of Home Affairs Immigration Safety Ad Security, Nampol
01.2015 - 09.2015
ICT Field Support
Staff, Electoral Commission of Namibia
12.2013 - 03.2014
Bachelor of Information Technology - Computer System Administration
Namibia University of Science And Technology
02.2013 - 04.2020
Advanced Diploma - Computer Software And Media Applications
Lingua
02.2010 - 12.2012
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