Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Panora

Hammond

Summary

Dynamic General Manager with a proven track record at Petco, excelling in team leadership and sales analysis. Achieved a 6% increase in store sales through innovative marketing strategies and exceptional customer service. Skilled in inventory control and performance management, fostering a high-performing team dedicated to exceeding customer expectations.

Overview

11
11
years of professional experience

Work History

General Manager

Petco
Chicago
12.2015 - Current
  • Lead a team of 13 employees, including hiring, training, scheduling, and performance management.
  • Increased store sales by 6% within the first 8 months by implementing targeted marketing strategies and improving customer service.
  • Monitored and managed inventory, ensuring stock levels met demand while minimizing excess inventory and stockouts.
  • Managed daily store operations, including overseeing merchandising, sales floor management, and cash handling procedures.
  • Developed and maintained customer relationships,
  • achieving a customer satisfaction score of 9.2% based on feedback.
  • Analyzed sales data and trends to create actionable strategies to meet and exceed sales goals.
  • Coordinated store promotions and events to drive foot traffic and increase sales.
  • Ensured compliance with all company policies, health and safety regulations, and local laws.

Team Leader Manager

AT&T
Chicago
02.2014 - 12.2015
  • Oversee daily operations of a high-volume AT&T store, managing a team of 6 employees, ensuring excellent customer service, and driving store sales.
  • Increase sales revenue by 3% year-over-year by implementing effective sales strategies and promotions.
  • Recruit, hire, and train new employees, ensuring compliance with AT&T’s operational policies and customer service standards.
  • Manage store inventory, perform stock counts, and ensure accurate and timely reordering of products.
  • Analyze sales data to identify trends, forecast demand, and optimize stock levels.
  • Address customer concerns and resolve issues in a timely and professional manner to maintain high levels of customer satisfaction.
  • Collaborate with regional managers to implement marketing strategies and store promotions, improving visibility and customer engagement.
  • Ensure adherence to all safety and security protocols, including cash handling, inventory control, and loss prevention measures.
  • Achieved and exceeded KPIs, consistently ranking in the top 12% of stores in the region.

Education

Some College (No Degree) -

Oakton Community College
Des Plaines, IL

Skills

  • Team leadership
  • Employee training
  • Performance management
  • Inventory control
  • Sales analysis
  • Customer service

Timeline

General Manager

Petco
12.2015 - Current

Team Leader Manager

AT&T
02.2014 - 12.2015

Some College (No Degree) -

Oakton Community College

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Jorge Panora