Jorita Kharkrang

Dynamic Front Office Executive with proven leadership abilities at Ramada by Wyndham, adept in front desk operations and guest interaction. Expert in night audit processes and reservation coordination, consistently enhancing guest satisfaction. Recognized for effectively managing VIP arrivals and streamlining billing processes, ensuring a seamless experience for all guests.

• English
• Hindi
• Khasi

• Greet all guests and assist them with check-in and check-out.
• Responsible for accurate and efficient accounts and guest billing processes.
• Answer guests inquiries, handle complaints and attend to the needs of the guest.
• Track guest satisfaction surveys to recognize and create action plans for improving guest service.
• Prepare and check for VIP's arrival and escort guests to rooms.
• Coordinate with all departments concerned in order to maintain Front Office functions properly.
• Make C-Form for all foreign guests within 24 hrs after check-in.
• Run Night Audit and follow with reports.
• Handle Email, make reservations and send the confirmation voucher to the concerned person.
• Arrange vehicle for transportation.
• Maintain month-end report.
• Maintain duty roster & staff attendance.

• Father's Name: Dominic Nongsiej
• Date of Birth: 05/03/1999
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried