Piano
Joscelina Dos Santos
Luanda
Summary
Growing up along with different cultures has equipped me with enough understanding to varies needs and being an employee I embody two crucial qualities including customer satisfaction and ensuring growth in tandem with the company.
Overview
2
2
years of professional experience
Work History
Back Office Assistant
Africell
07.2022 - 12.2022
- Led continuous process improvement initiatives, enhancing productivity and reducing failures within the back office function.
- Resolved complex issues between customers and agencies during recharge sales transactions.
- Professionally managed daily incoming calls, promptly addressing customer queries.
- Efficiently provided accurate customer SIM top-ups, ensuring on-time delivery through company databases.
Digital Product Manager
Bayqi
08.2022 - 11.2022
- Devised content strategy to effectively engage target audiences.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Created and managed social media campaigns to increase brand engagement.
Assistant Manager of Sales
Andy's Indian Cuisine
04.2021 - 06.2022
- Built relationships with customers and community to establish long-term business growth.
- Conducted daily effective sales huddles with 16 person team to focus on behaviors that would convert to sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
High School Diploma -
Complexo Escolar Privado Dormima
Antigo Guerrelheiros 04.2001 -
Skills
Team building
undefinedInterests
Padel
Air yoga
Timeline
Digital Product Manager
Bayqi
08.2022 - 11.2022
Back Office Assistant
Africell
07.2022 - 12.2022
Assistant Manager of Sales
Andy's Indian Cuisine
04.2021 - 06.2022
High School Diploma -
Complexo Escolar Privado Dormima
04.2001 -
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