Jose Javier Castro

10/2020 - Repossession Agent

• Top Recovery Agent with over 1,000 repossessions completed annually.
• Ran accounts and successfully completed recoveries from start to finish with no complaints/damages.
• Displayed situational awareness to prevent injury/death.
• Trained new repossession agents

09/2023 - Supervisor

• Trained, coached, and evaluated team members to improve performance and morale.
• Oversaw daily operations of repossession agents for day shift with 10 employees, ensuring productivity and adherence to company policies.
• Resolved conflicts and handled escalated customer or employee issues professionally.

08/2024 - 04/2025 - Director of Operations

• Led operational strategy and execution across 4 branch locations, managing a staff of over 50 including agents, tow operators, and administrative personnel.
• Oversaw daily operations across departments including finance, HR, logistics, and customer service.
• Implemented GPS and LPR (License Plate Recognition) technology.
• Led full-cycle recruitment for operational roles, including interviewing, hiring, and onboarding of 20 employees across departments.
• Oversaw daily operations of a full-service mechanical shop, managing maintenance, repairs, inventory on over 40 company vehicles.
• Maintained 24/7 on-call availability to address urgent maintenance needs, minimizing downtime and optimizing operational efficiency.
• Oversaw the investigation of complaints, identifying root causes and implementing corrective actions to improve operational processes and client satisfaction.

• Inspected and maintained vehicle supplies and equipment
• Operated tow truck transporting automobiles to and from specified destinations.
• Performed maintenance on tow trucks
• Performed maintenance on cables, winches, straps and other items used to transport vehicles.
• Coordinated and dispatched all calls to other employees
• Demonstrated ability to work with customers in stressful situations typical of repossessions
• Professional awareness of safety issues concerning securing vehicles during loading, transporting and unloading.
• Trained new Drivers on procedures of inspecting and operating vehicles.
• Provided safe driving and safety training.

• Demonstrated vehicles, explained options, accompanied customers on test drives, and explained costs associated with purchase
• Purchase and listed vehicles for sale online with details
• Answered phone calls and replied to emails of customers with questions and concerns about the inventory
• Helped customers with paperwork after purchasing a vehicle, process titles and mail it out to the customers

• Buy slightly damaged cars from IAA Auto Auctions
• Repair vehicles and sell to make profit
• Negotiate prices with every customer and guarantee satisfaction

• Established relationships with new customers – Showed customers how to use acquired vehicles after delivery.
• Provide information on the car that customers ask for
• Maintain cars in terms of physical appearance and condition
• Research car availability for cars not in the database
• Answered customers’ questions regarding sales procedures and delivery
• Transport large operating vehicles such as RVs and Trailers.

• Towed vehicles to workshops and dumps or as instructed
• Negotiate towing prices with each customer in need
• Drive different types of trucks such as wheel-lift truck, flatbed truck, and hook-and-sling truck