JOSE K JOHN
ERNAKULAM
Summary
Intend to Build a Career with Leading Corporate of Hi-tech Environment with Committed & Dedicated People, Which Will Help Me to Explore Myself fully And Realize my Potential. Willing to Work as a Key Player in Challenging & Creative Environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HOSPITALITY EXCECUTIVE
WIPRO INFOPARK , CBRE.
ERNAKULAM
10.2022 - Current
- Led initiatives to improve customer service levels throughout organization.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Organized and facilitated regular meetings with senior management teams.
- Created and maintained relationships with key stakeholders.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Delegated work to staff, setting priorities and goals.
OPERATIONS MANAGER
SUPREME UPPER CRUST. TKM GROUP.
ERNAKULAM
- Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of Managers, Supervisor, Team Leaders, and Team Members
- Conduct and attend meetings as required
- Work with HR Team and/or Director of Operations to develop and implement an effective a Human Resources Recruitment Plan to accommodate growth and management succession in the Area, acting as a direct resource for the hiring process
- Conduct routine visits to all departments to ensure each one is maintaining company standards
- If any deficiencies are found, work with management and staff to clearly outline the problem areas and assist them in developing a plan of action to correct problems in a timely manner
- Manage the financial accountability through reviewing critical reports, adhering to the budgeted Gross Operating Profit, and evaluating the area’s combined expense plan to ensure overall operations meet financial goals
- Coordinate specific activity to capture opportunities for increasing profitable sales with each Manager
- Implement Standard Food Recipe
- S O P
- Food Safety Standard
- Training System in Brand
- Managing the overall operational budgetary and financial responsibility and activity all outlet department
- Prepare Action Plan for the company and executive plan accordingly
- Prepare and implement Standard Checklist for all station and Train team for Equipment Managing System
- Prepare Daily .weekly
- Monthly Report and Submitted to operation Director
BUSINESS DEVELOPMENT MANAGER
BANACO OVERSEAS PVT LTD
DELHI
- Responsible for the Sales and Services in South India
- Managing all Master Franchisees and Distributors
- Regularly check in with all MF on their progress on goals, offer coaching or assistance or revise goals as necessary
- Manage the overall operational budgetary and financial responsibilities of MF
- Daily, Weekly, Monthly Marketing Plan is Implemented
- Assign each MF a development plan to help them improve their Sales and Support
- Feed back calls in every day basis
- Perform others duty and responsibilities assigned.
Restaurant Manager
BLOOMSBERRY and GALITOS
LULU GROUP, ERNAKULAM
- Planned and organized Restaurant, and other operational services; analyzed sales figures and devised marketing and revenue management strategies; managed and maintained all year
- Managed the personnel, financial operations, and the marketing activities of the restaurant
- Observed and monitored workers' performance to make sure that company rules and procedures are being followed
- Ensured compliance with licensing laws, health and safety and other statutory regulations
- Managing a team and conducting staff orientation
- Handling payroll and calculating restaurant build
Restaurant Manager
CHICKING
ERNAKULAM
- Assisted in delegating authority and assigning responsibility to all employees; ensured staff received proper training for each position, including safety training and standard operating procedures
- Supervised work activities for all employees
- Assisted in developing and implementing a yearly operating budget including setting room rates, occupancy forecasts, revenue projections and department expenses
- Handled a wide variety of customer needs and concerns.
Customer care executive
DOMINOZ PIZZA
ERNAKULAM
- Incharge of front desk.
Dine in Supervisor
PIZZA CORNER
ERNAKULAM
Trainee Waiter
MALABAR HOUSE RESIDENCY
FORT KOCHI
Education
Bachelor of Arts -
MAHARJAS COLLEGE
ERNAKULAMDIPLOMA IN HOTEL MANAGEMENTMANAGEMENT
CONSULT INN
ERNAKULAMPRE UNIVERSITY COURSE -
MG COLLEGE
TRIVANDRUMSSLC -
KERALA BOARD OF EXAMINATIONS
KOLLAMSkills
- Problem Resolution
- Management Skills
- Management Accounting
- Customer Retention
- Project Planning
- Managing Approval Activities
- Time management
- Customer Relations
- Pro-active & Result Driven
- Marketing & Sales
- Communication Skills
- Safety awareness
Certification
- Effective management Practices
- Area Manager Program in Advanced Shift Management
- Basic shift management course
- Swing manager course
- Food safety seminar
- A shift in overdrive seminar
- Special Crew Seminar
- Crew Chief class
- B O T training for coffee and café industry (Level 1)
Personal Information
- Date of Birth: 31/05/1978
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English, Malayalam, Hindi
Address
12 D, BCG MISTY MEADOWS, CHITTETHUKARA, KAKKANAD,ERNAKULAM,682037.
Timeline
HOSPITALITY EXCECUTIVE
WIPRO INFOPARK , CBRE.
10.2022 - Current
OPERATIONS MANAGER
SUPREME UPPER CRUST. TKM GROUP.
BUSINESS DEVELOPMENT MANAGER
BANACO OVERSEAS PVT LTD
Restaurant Manager
BLOOMSBERRY and GALITOS
Restaurant Manager
CHICKING
Customer care executive
DOMINOZ PIZZA
Dine in Supervisor
PIZZA CORNER
Trainee Waiter
MALABAR HOUSE RESIDENCY
Bachelor of Arts -
MAHARJAS COLLEGE
DIPLOMA IN HOTEL MANAGEMENTMANAGEMENT
CONSULT INN
PRE UNIVERSITY COURSE -
MG COLLEGE
SSLC -
KERALA BOARD OF EXAMINATIONS
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