Jose Romero
Fort Wayne
Summary
Dynamic and results-oriented professional with a proven track record at Sweetwater and Panda Express. Excelled in customer service expertise and salesmanship, significantly enhancing client satisfaction and business performance. Skilled in team training and development, fostering a culture of excellence and collaboration. Demonstrated ability to multitask and maintain professionalism in high-pressure environments, driving organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Midwest Bartenders School
02.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Lead Manager
Panda Express
09.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
Machine Operator
Sweetwater
04.2021 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Entrepreneur
Pro Solutions LLC
04.2021 - 08.2024
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Account Coordinator
Sweetwater
06.2020 - 04.2022
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for Number-person account management team.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Enhanced client communication by establishing regular check-in calls, keeping clients informed and engaged.
- Developed strong relationships with clients to encourage repeat business and referrals.
Leader
Reflection Cleaning
05.2015 - 03.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Education
High School Diploma -
Pear Blossom Academy School
California, PA03.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Handling difficult customers
- Memory retention
- Hospitality service expertise
- Professional appearance
- Food service
- Team training and development
- New hire training
- Sales expertise
- Salesmanship
- Performance improvement
- Staff management
- Ordering procedures
- Fluency in language
- Organizational growth
- Mixology
- Able to stand number hours
- Multilingual in languages
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Calm and composed
- Collaboration and teamwork
- Relationship building
Certification
Serve Safe
Professional Mixologist
Bartending License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Midwest Bartenders School
02.2025 - Current
Shift Lead Manager
Panda Express
09.2024 - Current
Machine Operator
Sweetwater
04.2021 - Current
Entrepreneur
Pro Solutions LLC
04.2021 - 08.2024
Account Coordinator
Sweetwater
06.2020 - 04.2022
Leader
Reflection Cleaning
05.2015 - 03.2020
Serve Safe
Professional Mixologist
Bartending License
High School Diploma -
Pear Blossom Academy School
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