Josefa Mateo

Catering Sales | Indianapolis, IN 7/2024 -Current

Event Planning Manager | Indianapolis, IN 11/2022 - Current

• Negotiate contracts and pricing with clients.
• Identify and pursue new business opportunities, and create customized proposals for potential clients.
• Consulted with clients to coordinate details for events such as meetings, receptions, dinners, and conferences.
• Coordinate services for each group such as catering details, transportation accommodations, hotel stay, security, and billing.
• Sold additional space and food & beverage selections to clients while adhering to their budget
• Created custom menus for specific clients using keynotes from the events team.
• Created schedules for all of FOH team in Level One Lounge.
• Created a training program for new team members in adherence to all company policies and standards.
• All operations aspects of events, ranging from 30 to 500 guests.
• 2 Ballrooms and 16 event spaces

Bar Manager | Indianapolis, IN 5/2021-3/2022

Operations Manager | Indianapolis, IN 11/2016- 3/2020

• Re-opened and ran critical path for the grand re-opening.
• Created and rebuilt contracts with vendors and brand representatives.
• Interviewed and hired FOH and BOH team members as well as train all bar staff on technique and steps of service.
• Use a weekly budget to order all liquor, beer, wine etc.
• Counted inventory and entered all invoicing and inventory counts into Compeat to ensure an accurate pour cost.
• Traveled to other locations across the country to train new bar managers and offer support within their locations.
• Worked heavily with events, breaking down contracts through Gather, helping staff, both BOH and FOH, set up private events.
• Responsible for day to day management of a popular, $10m multi-platform adult dining and entertainment venue.
• Scheduling, training and labor management responsibilities.
• Interaction with labor and sales projections to generate banquet schedules.
• Opened 10 locations; reopened 6 locations post Covid-19.

(Covid-19 related temporary employment)

• Managed the day-to-day operations of the venue.
• Created scheduling for FOH support team.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and Gold Star members.

(Covid-19 related temporary employment)

• Created schedules for all of FOH team.
• Managed labor goals of the venue.
• Logged all waste items as well as any produced/prepped bar items into Compeat.
• Managed beverage invoicing and transfers between locations.

• Ensured a quality guest experience by anticipating their needs and supporting my team members.