Joseph Alexander
Luton,UK
Summary
12 years of experience in Information Security Services with expertise in Optum Global solution USA. Computer and IT Security Manager with strengths in team building and driving positive results. A motivating leader with a dedication to building high-performance organizations focused on risk management and mitigation. Information Security Specialist with a passion for aligning security architecture plans and processes with security standards and business goals. Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritizing greater organizational efficiency. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Sharp Internal Quality Auditor well-versed in inspecting and evaluating production process. Expert in developing audit plans and schedules. Conducts follow up audits to maintain quality standards.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sr, Information Security Engr Analyst
Optum Global Solution Pvt. Ltd.
Hyderabad, India
07.2012 - Current
- Identity & Access Life Cycle Management
- Serve as internal auditor for security infrastructure
- Review and report risks/ communication with business
- Analyze and categorize IT risks identified across all sources / processes
- Provide input into Operational Risk processes and Compliance processes
- Perform audits as required to validate responses provided from the businesses
- Promote IT Security as essential and valuable to the organization, Review, update IT security policies and procedures
- Track Security incidents and remediation process
- Monitor/manage the IT security infrastructure improvement in line with business goals and budget
- Train all teams on security awareness, policies, etc
- Manage policy exceptions for existing and new business engagements
- Identify security gaps and evaluate options for remediation
- Recommend based on result of audits/assessments and monitor remediation of deficient controls/weaknesses
- Perform quality checks on audit reports
- Act as liaison for internal audits of the IT and information security environment
- Coordinate with internal teams for safeguarding Confidentiality, Integrity & Availability (CIA) of information
- Prepare monthly reports for the dashboard and management reporting.
Sr. Tech Analyst
IBM Private Limited
Hyderabad, India
12.2010 - 05.2012
- Working with Different Ticketing Tools
- Taking Supervisor calls
- Manage assets and analyze the current IT environment
- Working on tickets opened by technicians
- Doing Server Monitoring
- Checking for the server updates with different Ops Teams
- Working on incident Tickets
- Checking accounts in AD (Active Directory), creating account, activating, or deleting accounts
- Working on Mainframe Applications (resetting the server, acquiring, or deleting the server in mainframe application)
- Training new Joiners and Creating Access Id’s for them
- Improvements to existing policies and procedures
- Managing CMS (Client Management system) for the agent’s login and breaks
- Working on ticketing tool to pull out the ticketing data for the team
- Comfortable and effective dealing with all levels within the organization, including Executive Management
- Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP environment, offering a variety of level 1 to 2
- Dealing with all user issues (Incidents, requests, standard changes)
- Logging all the Incidents & Service Request
- Ensuring that the issues raised are accurately recorded, addressed, and resolved as per the SLA
- First line investigation and diagnosis of the incidents and service requests
- Supporting more than 2000 business related applications
- Ensuring at least 90-95% incident closure at the first level every month
- Follow policies and procedures regarding the safeguarding of sensitive information, such as PHI/PII and access to corporate systems
- Use remote control tools to assist customers when needed
- Experience using an incident tracking system, working with a knowledge base or knowledge tool, using and supporting IP phone systems, troubleshooting Troubleshooting issue related Windows, Networks, RSA, Citrix, MS Office, Cisco IP Phone issue & Cisco Call manager Utility console.
Education
Bachelor of Commerce - Economics
Mahatma Gandhi kashi Vidyapith Varanasi University
Varanasi, Uttar Pradesh India 08.2002 - 04.2004
Skills
- Business Impact Assessments
- Vulnerability analysis
- Communication skills
- Customer-focused
- Time management
- Team building
- Problem-solving
- Leadership
Certification
- ITIL V3 Foundation
- ISO 27001 Certified
- Microsoft Certified: Azure Administrator - AZ-104
- Microsoft Certified: Azure Security Engineer Associate - AZ-500
Personal Information
- Father's Name: Alexander
- Title: Sr. Information Security Analyst
- Date of birth: 11/12/81
- Marital Status: Married
Custom
Bachelor of Degree: B.COM Computer Mahatma Gandhi kashi Vidyapith Varanasi University, India
Languages
English
Fluent
Love to Play Cricket
The feeling I get when something goes right, is what I love about cricket. For example, when my bowling goes well, I make a good catch or when I bat well. I also really love the support that we give each other when we are practicing or playing a match. The friendships I have made and the fun we have.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sr, Information Security Engr Analyst
Optum Global Solution Pvt. Ltd.
07.2012 - Current
Sr. Tech Analyst
IBM Private Limited
12.2010 - 05.2012
Bachelor of Commerce - Economics
Mahatma Gandhi kashi Vidyapith Varanasi University
08.2002 - 04.2004