Joseph Chen
General Manager Operations
Bengaluru,KA
Work Preference
Summary
Results-driven hospitality executive with 18+ years of experience leading restaurant,brewery, bar, and hospitality operations across India and the UAE. Expertise in P&L management, operational excellence, cost optimization, business expansion, team leadership, vendor management, customer experience, and strategic planning. Proven ability to improve profitability, streamline operations, build high-performing teams,and deliver exceptional guest experiences across multi-location businesses.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Cyberpearl Brewing Private Limited
04.2025 - Current
- Mentored new employees and set performance objectives with corresponding timeline milestones for sales team
- Created system for overseeing customer complaints and efficiently managing resolutions.
- Drove organization-wide cost-saving initiatives, leading to marked budget reductions. Established advantageous supplier agreements to optimize procurement expenses and boost profit margins.
- Directed recruitment operations through interview execution, candidate selection, and onboarding facilitation.
- Managed inventory oversight functions guaranteeing sustained adequacy of stock levels.
- Instituted cost-reduction strategies improving profitability across diverse departments.
- Established performance metrics for assessing productivity and enhancing resource allocation efficiency.
General Manager - Operations
TIPSY BULL THE BAR EXCHANGE - INFINITUM HOSPITALITY
03.2017 - 03.2025
- Secured compliance with company standards during restaurant operations management.
- Supervised daily operations and team management within fast-paced bar setting.
- Engineered strategies aimed at increasing customer satisfaction and engagement.
- Ensured financial consistency while maintaining superior service standards.
- Coordinated product handling and led customer relations initiatives.
- Managed inventory processes and developed effective recruitment and retention strategies.
Restaurant General Manager
BIG BREWSKY - Vijaya Laxmi Hospitality Pvt Ltd.
06.2016 - 02.2017
Restaurant General Manager
CITY BAR & ZAFFRAN - RSP Gourmet & Foods Pvt Ltd.
09.2012 - 05.2016
Assistant General Manager
SHIRO - JSM Corporation Pvt Ltd.
09.2008 - 05.2012
Restaurant Manager
BJN - Groups of Hotels & Restaurants
03.2007 - 09.2008
Restaurant Manager
PIZZA CORNER & CHINESE KITCHEN (DUBAI-UAE)
09.2004 - 04.2006
Senior Shift Manager
PIZZA HUT - Devyani International Pvt Ltd.
03.2002 - 08.2004
Skills
Operations & P&L Management
Strategic Planning & Cost Optimization
Team Leadership & Staff Development
Supply Chain & Vendor Management
Customer Experience & Quality Control
Inventory & Financial Forecasting
Recruitment & Performance Management
Timeline
General Manager of Operations
Cyberpearl Brewing Private Limited
04.2025 - Current
General Manager - Operations
TIPSY BULL THE BAR EXCHANGE - INFINITUM HOSPITALITY
03.2017 - 03.2025
Restaurant General Manager
BIG BREWSKY - Vijaya Laxmi Hospitality Pvt Ltd.
06.2016 - 02.2017
Restaurant General Manager
CITY BAR & ZAFFRAN - RSP Gourmet & Foods Pvt Ltd.
09.2012 - 05.2016
Assistant General Manager
SHIRO - JSM Corporation Pvt Ltd.
09.2008 - 05.2012
Restaurant Manager
BJN - Groups of Hotels & Restaurants
03.2007 - 09.2008
Restaurant Manager
PIZZA CORNER & CHINESE KITCHEN (DUBAI-UAE)
09.2004 - 04.2006
Senior Shift Manager
PIZZA HUT - Devyani International Pvt Ltd.
03.2002 - 08.2004
Bachelor of Arts -
St Xaviers College
Hobbies and Interests
- Outdoor Games - Football & Cricket
- Indoor Games - Carrom , Chess & Ludo
- Movies & Music
- Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Arts -
St Xaviers College
KolkataLanguages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Full Professional Proficiency
- Hakka (Chinese), Full Professional Proficiency