Joseph Corona
Hammond
Summary
Organized and adaptable scheduler with a strong background in patient intake and appointment management. Recognized for exceptional customer service skills and the ability to quickly adjust to changing procedures. Prepared to leverage experience in enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
New Patient Scheduler
Midwest Interventional Spine Specialist
Munster, IN
10.2020 - Current
- Coordinated appointment scheduling for new patients, optimizing workflow and reducing wait times.
- Implemented patient intake processes, ensuring accuracy and compliance with healthcare regulations.
- Developed strong relationships with patients and staff, enhancing communication and satisfaction levels.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
- Adapted quickly to changing office procedures, incorporating new systems or technologies implemented throughout the workplace.
- Ensured accurate record-keeping by diligently updating patient information within the scheduling system.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
High School Diploma -
George Washington High-School
Chicago, IL06-2019
Skills
- Appointment scheduling
- Patient scheduling
- Patient registration
- Insurance verification
- Follow-up management
- Appointment management
- Scheduling management
- Organizational skills
- Computer proficiency
- Multitasking
- Adaptable and flexible
- Customer service
- Patient confidentiality
Timeline
New Patient Scheduler
Midwest Interventional Spine Specialist
10.2020 - Current
High School Diploma -
George Washington High-School