Joseph Correa
Mumbai
Summary
Results-oriented sales professional with over 9 years of professional experience in Rubber industry. In-depth knowledge of Sales and marketing. Builds business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Ability to work well under pressure.
Overview
21
21
years of professional experience
Work History
Sales Executive
ISMAT RUBBER PRODUCTS LLC
Mumbai
08.2012 - 04.2024
- Cooperated with the sales and marketing team leaders to determine best products to promote or withdraw
- Generated a Sale of approx
- 1+ million and above every year since being hired
- Communicated and built relationships with clients to achieve business for the company
- Input in building and marketing new products.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Trained junior sales staff on techniques for improving customer service experience.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Negotiated contracts with clients on behalf of the company.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Implemented processes for cross-selling products or services based on customer needs.
- Generated reports to summarize sales performance metrics and present findings to management team.
FIS Global Solutions
08.2011 - 08.2012
- Collections buckets
- Handling outbound and inbound calls
- Solving client issues and giving effective solutions.
Senior Customer Service Executive
Ocwen financial solutions Pvt. Ltd
Mumbai
01.2009 - 01.2011
- Inbound and outbound calls
- Helping clients with the issues and solving the problems.
- Provided feedback on customer service experience in order to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Resolved escalated customer service issues in a timely manner.
- Monitored incoming calls and emails from customers to ensure quality standards were met.
- Assisted customers with product inquiries, complaints and technical issues.
Customer Service Executive
Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009
- Wholesale Lending Division.
Customer Service Executive
Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006
- For Collection Department
- Achievements: During this job was selected as a Specialized for 1PD (1st payment default) and was also training new agents selected for the process.
Customer Service Executive
GTL Pvt. Ltd
09.2004 - 03.2005
- For Sales Department.
Customer Service Executive
Orange (Vodafone)
03.2003 - 09.2004
- For Prepaid Department.
Education
H.S.C -
Khalsa College Mumbai, Mumbai University
03.1997
S.S.C -
St. Johns High School – Jogeshwari (west), Maharashtra Board
03.1995
Skills
- Sales expertise
- Client Development
- Exceeds sales goals
- Networking
- Sales Team Leadership
- Closing Techniques
- Multi-tasking
- Organizational skills
- Verbal and written communication skills
- Problem-solving ability
- Knowledge of Rubber products
- Professional Networking
- Sales and market development
Area of Interest
Athletics, Reading, Listening to Music, Learning new things, Travelling, Making friends
Personal Information
Date of Birth: 01/29/78
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
EastIndian
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Sales Executive
ISMAT RUBBER PRODUCTS LLC
08.2012 - 04.2024
FIS Global Solutions
08.2011 - 08.2012
Senior Customer Service Executive
Ocwen financial solutions Pvt. Ltd
01.2009 - 01.2011
Customer Service Executive
Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009
Customer Service Executive
Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006
Customer Service Executive
GTL Pvt. Ltd
09.2004 - 03.2005
Customer Service Executive
Orange (Vodafone)
03.2003 - 09.2004
H.S.C -
Khalsa College Mumbai, Mumbai University
S.S.C -
St. Johns High School – Jogeshwari (west), Maharashtra Board
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