Results-oriented sales professional with over 9 years of professional experience in Rubber industry. In-depth knowledge of Sales and marketing. Builds business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Ability to work well under pressure.
Overview
21
21
years of professional experience
Work History
Sales Executive
ISMAT RUBBER PRODUCTS LLC
Mumbai
08.2012 - 04.2024
Cooperated with the sales and marketing team leaders to determine best products to promote or withdraw
Generated a Sale of approx
1+ million and above every year since being hired
Communicated and built relationships with clients to achieve business for the company
Input in building and marketing new products.
Resolved customer complaints in a timely manner while providing excellent customer service.
Trained junior sales staff on techniques for improving customer service experience.
Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Negotiated contracts with clients on behalf of the company.
Initiated contact with prospects via email campaigns or cold calls to generate leads.
Implemented processes for cross-selling products or services based on customer needs.
Generated reports to summarize sales performance metrics and present findings to management team.
FIS Global Solutions
08.2011 - 08.2012
Collections buckets
Handling outbound and inbound calls
Solving client issues and giving effective solutions.
Senior Customer Service Executive
Ocwen financial solutions Pvt. Ltd
Mumbai
01.2009 - 01.2011
Inbound and outbound calls
Helping clients with the issues and solving the problems.
Provided feedback on customer service experience in order to identify areas of improvement.
Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Resolved escalated customer service issues in a timely manner.
Monitored incoming calls and emails from customers to ensure quality standards were met.
Assisted customers with product inquiries, complaints and technical issues.
Customer Service Executive
Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009
Wholesale Lending Division.
Customer Service Executive
Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006
For Collection Department
Achievements: During this job was selected as a Specialized for 1PD (1st payment default) and was also training new agents selected for the process.
Customer Service Executive
GTL Pvt. Ltd
09.2004 - 03.2005
For Sales Department.
Customer Service Executive
Orange (Vodafone)
03.2003 - 09.2004
For Prepaid Department.
Education
H.S.C -
Khalsa College Mumbai, Mumbai University
03.1997
S.S.C -
St. Johns High School – Jogeshwari (west), Maharashtra Board
03.1995
Skills
Sales expertise
Client Development
Exceeds sales goals
Networking
Sales Team Leadership
Closing Techniques
Multi-tasking
Organizational skills
Verbal and written communication skills
Problem-solving ability
Knowledge of Rubber products
Professional Networking
Sales and market development
Area of Interest
Athletics, Reading, Listening to Music, Learning new things, Travelling, Making friends
Personal Information
Date of Birth: 01/29/78
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
EastIndian
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Sales Executive
ISMAT RUBBER PRODUCTS LLC
08.2012 - 04.2024
FIS Global Solutions
08.2011 - 08.2012
Senior Customer Service Executive
Ocwen financial solutions Pvt. Ltd
01.2009 - 01.2011
Customer Service Executive
Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009
Customer Service Executive
Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006
Customer Service Executive
GTL Pvt. Ltd
09.2004 - 03.2005
Customer Service Executive
Orange (Vodafone)
03.2003 - 09.2004
H.S.C -
Khalsa College Mumbai, Mumbai University
S.S.C -
St. Johns High School – Jogeshwari (west), Maharashtra Board