Summary
Overview
Work History
Education
Skills
Area of Interest
Personal Information
Languages
Timeline
Generic
Joseph Correa

Joseph Correa

Mumbai

Summary

Results-oriented sales professional with over 9 years of professional experience in Rubber industry. In-depth knowledge of Sales and marketing. Builds business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Ability to work well under pressure.

Overview

21
21
years of professional experience

Work History

Sales Executive

ISMAT RUBBER PRODUCTS LLC
Mumbai
08.2012 - 04.2024
  • Cooperated with the sales and marketing team leaders to determine best products to promote or withdraw
  • Generated a Sale of approx
  • 1+ million and above every year since being hired
  • Communicated and built relationships with clients to achieve business for the company
  • Input in building and marketing new products.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Negotiated contracts with clients on behalf of the company.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Generated reports to summarize sales performance metrics and present findings to management team.

FIS Global Solutions
08.2011 - 08.2012
  • Collections buckets
  • Handling outbound and inbound calls
  • Solving client issues and giving effective solutions.

Senior Customer Service Executive

Ocwen financial solutions Pvt. Ltd
Mumbai
01.2009 - 01.2011
  • Inbound and outbound calls
  • Helping clients with the issues and solving the problems.
  • Provided feedback on customer service experience in order to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored incoming calls and emails from customers to ensure quality standards were met.
  • Assisted customers with product inquiries, complaints and technical issues.

Customer Service Executive

Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009
  • Wholesale Lending Division.

Customer Service Executive

Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006
  • For Collection Department
  • Achievements: During this job was selected as a Specialized for 1PD (1st payment default) and was also training new agents selected for the process.

Customer Service Executive

GTL Pvt. Ltd
09.2004 - 03.2005
  • For Sales Department.

Customer Service Executive

Orange (Vodafone)
03.2003 - 09.2004
  • For Prepaid Department.

Education

H.S.C -

Khalsa College Mumbai, Mumbai University
03.1997

S.S.C -

St. Johns High School – Jogeshwari (west), Maharashtra Board
03.1995

Skills

  • Sales expertise
  • Client Development
  • Exceeds sales goals
  • Networking
  • Sales Team Leadership
  • Closing Techniques
  • Multi-tasking
  • Organizational skills
  • Verbal and written communication skills
  • Problem-solving ability
  • Knowledge of Rubber products
  • Professional Networking
  • Sales and market development

Area of Interest

Athletics, Reading, Listening to Music, Learning new things, Travelling, Making friends

Personal Information

Date of Birth: 01/29/78

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
EastIndian
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Sales Executive

ISMAT RUBBER PRODUCTS LLC
08.2012 - 04.2024

FIS Global Solutions
08.2011 - 08.2012

Senior Customer Service Executive

Ocwen financial solutions Pvt. Ltd
01.2009 - 01.2011

Customer Service Executive

Countrywide Financial Services (C.F.C.I)
03.2008 - 01.2009

Customer Service Executive

Ocwen financial solutions Pvt. Ltd
04.2005 - 08.2006

Customer Service Executive

GTL Pvt. Ltd
09.2004 - 03.2005

Customer Service Executive

Orange (Vodafone)
03.2003 - 09.2004

H.S.C -

Khalsa College Mumbai, Mumbai University

S.S.C -

St. Johns High School – Jogeshwari (west), Maharashtra Board
Joseph Correa