Joseph Daniel

Over 18 years in User Experience and Technical Documentation.

Examining wireframes and providing user experience feedback. Designing, developing, and publishing User Guides, Video Guides, Training Workbooks, Online Help, Quick Reference Guides, Manuals, Security Manuals, Blogs, and Release Notes. Ensuring content follows publication standards: MSTP, Simplified Technical English (STE), The Chicago Manual of Style, or Business Style Handbook. Collaborating with different department team members, including, Design, Engineering, Marketing, Support, and Quality Assurance. Training, mentoring, and standardising the work of the team. Setting and aligning team objectives based on the organizational and departmental goals. Review escalations and work with the team to find lasting solutions. Review and share customer usage analytics. Review team Kanban and Sprint dashboards. Monitoring documentation update requests from various departments and assign to a writer. Report the team’s performance to stakeholders by maintaining the Jira dashboards.

Advanced Prompt Engineering Techniques

Resource Management - Recruiting, training, and appraising.

User Experience - Wire frame evaluation and heuristic evaluation.

Accessibility - VPAT review and compliance suggestions.

Content Types - User Guide, Administrator Guide, Implementation Guide, Online Help, Release Notes, Quick Reference Guides, Business Analyst Workbooks, Video Guides, and Blogposts.

Tools - Adobe FrameMaker, Confluence, MS Word, Jira, XML, HTML, ChatGPT, Photoshop, Acrobat DC, SharePoint, Photoshop, Corel PaintShop Pro, RoboScreenCapture, Adobe Captivate, Adobe Express, Camtasia, Figma,  and Snag IT.

Methodologies - Agile, Lean, Waterfall, and DITA.

• 2023 Above and Beyond for championing the release notes automation of two products
• 2022 Inspiring Leader for improving CSAT score by implementing Context Sensitive Help across seven products
• 2022 Special recognition for updating the most number of topics for the internal style guide
• 2020 Impact Player for leading and completing the transition of technical documentation to the India COE
• 2020 Runners-up in the annual hackathon