Joseph Delaney
Fort Wayne
Summary
Dedicated Fiber Network Field Technician with over 20 years of experience in installing and configuring network infrastructure. Demonstrates strong problem-solving abilities and excellent communication skills, driving team collaboration to enhance service delivery and maximize customer satisfaction.
Overview
21
21
years of professional experience
Work History
Fiber Network Field Technician
Verizon/ Frontier
Fort Wayne, IN
10.2005 - Current
- Installed and configured network infrastructure for residential and commercial clients.
- Conducted troubleshooting to resolve connectivity issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Mentored junior technicians on best practices in network maintenance and repair procedures.
- Provided technical support during escalated issues, guiding teams to effective solutions swiftly.
- Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
- Enhanced customer satisfaction through prompt troubleshooting and resolution of connectivity problems.
Education
Bachelor of Science - Information Technology
University of Rio Grande
Rio Grande, OH05.2003
Skills
- Fiber optic splicing
- Network troubleshooting
- Electrical safety
- IP addressing
- Equipment installation
- Remote support
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Relationship building
- Customer service
- Sales expertise
Timeline
Fiber Network Field Technician
Verizon/ Frontier
10.2005 - Current
Bachelor of Science - Information Technology
University of Rio Grande