Joseph Donato
Crown Point
Summary
Having been in the automotive industry for four years, I have a strong work ethic and a great deal of dealership knowledge. I am proficient in automotive terminology and technology, being able to translate from technician to customer. Dedicated to hard work, I will go the extra mile to make sure every customer leaves the dealership satisfied.
Overview
4
4
years of professional experience
Work History
Automotive Technician
Team Toyota on 41
Schererville
12.2022 - Current
- As a night shift technician at Team Toyota on 41, my responsibility is to prepare all of the dealership's used cars and ensure they are mechanically sound in order to be put on the car lot and sold.
- I was trained one-on-one with an ASE-certified master tech of 35+ years, learning how to diagnose issues with vehicles and how to repair them.
- Have over 20 Toyota certifications from Toyota's online schooling program.
- Frequently work on all makes and models.
- Works closely with management and the parts department, helping me get a better idea of how the dealership business is run.
- I additionally work on customer cars, dealing with service advisors and customers directly.
Technician
Valvoline Instant Oil Change
Lowell
05.2022 - 12.2022
- Learned to work as a team to minimize time in the oil-change bay.
- Dealt with customers directly, up-selling them higher-grade oil, batteries, and air filters.
- First introduction to becoming familiar with all makes and models.
Lube Technician
Art Hill Ford
Merrillville
11.2021 - 05.2022
- This was my first introduction to the dealership business, training with other techs, and service advisors.
- My responsibilities included changing oil, rotating tires, and diagnosing customer complaints.
- Worked closely with management, porters, service advisors, and customers.
- Was sometimes tasked with shuttling people to and from the dealership, helping develop customer service skills.
Education
Real Estate
Listing Leaders Academy
Schererville, IN10-2025
Trades
Lowell Senior High School
Lowell, Indiana06-2023
Skills
- Customer service
- Vehicle inspection
- Technical documentation
- Technical troubleshooting
- Team collaboration
- Time management
- Mechanical aptitude
- Parts replacement
- Brake systems knowledge
- Road testing
- Ordering supplies
- Diagnostic testing
Timeline
Automotive Technician
Team Toyota on 41
12.2022 - Current
Technician
Valvoline Instant Oil Change
05.2022 - 12.2022
Lube Technician
Art Hill Ford
11.2021 - 05.2022
Real Estate
Listing Leaders Academy
Trades
Lowell Senior High School