JOSEPH E
Team Leader
Chennai
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
12
12
years of professional experience
2
2
Languages
Work History
TEAM LEADER
TELEPERFORMANCE GLOBAL SERVICES PVT LTD (CITI BANK -CREDIT CARD - BACKEND)
AMBATTUR, CHENNAI
11.2012 - 06.2024
- Handled the CITI bank credit card initiation process of PAN India to ensure achieve the SLA's and managed overall 60 members with different LOB's with Primary( Chennai) & COB( Gurgaon) location.
Sr.Customer Service Associate
Teleperformance Global Business India Pvt Ltd
Chennai
06.2015 - 12.2018
- Worked as senior customer service associate in CITI bank credit card
- Addon process
- KYC verification
- Video KYC process and MIS tracking
- Scanning process
Customer Service Associate
Teleperformance Global Business India Pvt Ltd
Chennai
11.2012 - 06.2018
- Batching
- VKYC (online application process) Data entry
- Pre-credit analyst ( Kyc, Income policy) Add-on
- Scanning process
Education
undefined
Skills
Planning and Organizing
Analytical and Decision making
Ability to work on multiple projects
Ability to mentor and coach
Decision Making
Technicalskill
Software: MS office , Excel , Word
Profileoverview
- Over all 11.6years of experience in Banking Operations and Project management.
- Strong sense of banking ethics and Practiced knowledge of banking process security systems.
- Expert in handling banking systems. Customer oriented and service. Staff management skills.
- Motivational and influence skills. Flexible and Approachable. Problem solving.
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully on the duties you may be pleased to entrust with me.
Timeline
Sr.Customer Service Associate
Teleperformance Global Business India Pvt Ltd
06.2015 - 12.2018
TEAM LEADER
TELEPERFORMANCE GLOBAL SERVICES PVT LTD (CITI BANK -CREDIT CARD - BACKEND)
11.2012 - 06.2024
Customer Service Associate
Teleperformance Global Business India Pvt Ltd
11.2012 - 06.2018