R Studio
JOSEPH FERDINAND
Digital Transformation
Bangalore
Summary
Digital transformation leader with over 20 years of experience across Global Banking and Financial Services, driving AI enabled modernization, intelligent automation, and operational excellence. As Vice President at Northern Trust, leads enterprise transformation by embedding AI/ML, data-driven automation, and risk mitigating digital workflows into core processes to deliver measurable value, resilience, and scalable growth. Expert in RPA, OCR, analytics and low code/no code platforms including Power Platform, SharePoint, Xceptor, Duco, and Alteryx. Recognized for strategic foresight, change leadership, and process excellence, enabling compliant, future ready operating models that accelerate digital maturity and elevate enterprise performance.
Overview
20
20
years of professional experience
14
14
Certificates
5
5
Languages
Work History
Vice President & DM of Digital Transformation
Northern Trust
11.2009 - Current
- Enterprise Transformation & Operating Model Leadership: Led global automation, change management, and regulatory reporting functions to enhance enterprise-wide execution, strengthen compliance posture, and elevate operational maturity across regions.
- Digital Product Architecture & Innovation: Designed and scaled an in-house capacity planning and performance management platform (AWT), enabling continuous improvement, backlog creation, productivity uplift, and real-time capacity visualization through the Employee Capacity Grid (ECG).
- AI & Automation CoE / Innovation Lab: Led an AI and Intelligent Automation Center of Excellence and Innovation Lab, scaling enterprise adoption of AI, low-code/no-code automation, and analytics, while standardizing delivery and accelerating innovation.
- Cost Optimization & Risk Management: Delivered sustained margin improvement through ASL (Account Servicing Loss) mitigation, vendor consolidation and renegotiation, software rationalization, regulatory compliance, and risk reduction initiatives.
- Program Governance & Value Realization: Established enterprise governance frameworks to ensure tight alignment between transformation initiatives and strategic objectives, enabling effective prioritization, benefits tracking, and on-time delivery of outcomes.
- Transformation Value Creation (4X YoY ROI): Consistently delivered a 4X YoY return by driving targeted automation, modernization, and process reengineering programs; managed a 55+ member Delivery and Support organization to accelerate transformation outcomes.
- Data-Driven Decisioning & Selective AI Enablement: Leveraged advanced analytics and applied AI/ML selectively to improve forecasting accuracy, strengthen business intelligence, and support faster, insight-led decision-making across global operational teams.
- High-Performance Culture & Organizational Leadership: Built and developed high-performing, innovation-focused teams by deepening stakeholder engagement, embedding continuous improvement behaviors, and coaching talent for digital-first capability maturity.
- Cross-Regional Operational Excellence: Led delivery operations across APAC, EMEA, and North America, driving seamless multi-function execution, improving throughput, and elevating the global client experience.
- Digital Transformation & Technology Modernization: Modernized legacy environments, advanced cloud adoption, and introduced end-to-end workflow automation to boost scalability, resilience, and digital readiness across the enterprise.
- Operational & Financial Optimization: Enhanced cost efficiency and organizational risk posture through automation-led process redesign, vendor optimization, and digitization of core operational and financial workflows.
- Enterprise-Grade Solution Design: Architected data-enabled, automation-driven enterprise solutions to solve complex operational challenges, and deliver measurable improvements in cycle time, accuracy, volume handling, and cost efficiency.
- Executive Partnership & Strategic Influence: Collaborated with C-suite leaders, business heads, and regulatory partners to shape digital transformation priorities, drive aligned execution, and sustain long-term enterprise value creation.
- Strategic Planning & Leadership Alignment: Worked closely with senior management to define strategic initiatives, long-term transformation goals, and enterprise maturity pathways.
Senior Training Officer
Mphasis An EDS Company
05.2006 - 08.2009
- Led training programs across banking and loan operations (mortgage, student, and personal loans), managing batches of 25–30 trainees, creating quality assurance frameworks, handling escalations, and ensuring operational readiness through structured knowledge transfer, and performance tracking.
- Enhanced team capability through targeted coaching and cross-functional workshops, providing individualized mentoring, using data-driven feedback to assess training effectiveness, and improving collaboration and communication across departments.
Education
PGDM - Data Science & Artificial Intelligence
Indian Institute of Management
Sirmaur, HP05.2026
MBA - International Business
Sikkim Manipal University
Gangtok, Sikkim05.2013
Post Graduate Diploma - Business Administration, Accounting and Finance
St Joseph's College of Commerce (Autonomous)
Bangalore05.2010
Bachelor's of Commerce - Human Resources Management
St Joseph's College of Commerce (Autonomous)
Bangalore 04.2001 -
Skills
Digital Transformation Leadership
Certification
2014 - Markit EDM (Cadis)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President & DM of Digital Transformation
Northern Trust
11.2009 - Current
Senior Training Officer
Mphasis An EDS Company
05.2006 - 08.2009
Bachelor's of Commerce - Human Resources Management
St Joseph's College of Commerce (Autonomous)
04.2001 -
MBA - International Business
Sikkim Manipal University
Post Graduate Diploma - Business Administration, Accounting and Finance
St Joseph's College of Commerce (Autonomous)
PGDM - Data Science & Artificial Intelligence
Indian Institute of Management
Software
Python
Data Bricks
MS SQL
Markit EDM
Power Platform
RPA
Alteryx
Xceptor
Accomplishments
- Signature Quality Award - recognized for exceptional quality in NLS Operations
- International Business Excellence, Dubai 2021: Best Business Change and Transformation , Bronze
- International Business Excellence, Dubai 2021: Best Applied Technology (Operational Excellence) - Bronze
- MTC Innovation Award 2020 – Risk Management (Gold)
- APAC SSON Impact Awards –Automation Impact Award 2021 (Silver)
- UiPath Banking & Process Excellence Award winner
- Received 10+ industry awards, including recognitions from NASSCOM, ISI for leadership in transformation and innovation.