Team Working environment
Joseph Fernandes
Customer Service Executive
Mumbai,MH
Summary
Enthusiastic Operations Consultant with overall 6.5 years of experience in Hospitality industry and there after 1.2 years in Customer service associate. In both role helping the customer's and getting a smile on their face is the end goal.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Operations Consultant
Impact Guru Technology Ventures PVT LTD
Mumbai, Maharashtra
01.2021 - Current
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Implemented processes and procedures to improve overall efficiency in operations.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Sr. Customer Service Associate
First Source Solution PVT LTD.
Mumbai, Maharashtra
02.2019 - 01.2020
- Greeted customers and listened closely to problems described to determine solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bar Steward
Carnival Corporation PVT LTD.
U.S.A, LA
04.2014 - 11.2018
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over [100] customers daily and created new libations drawing in clientele.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 0% compliance for inspections.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Bar Steward
JSM GGC Restaurant PVT LTD
Mumbai, Maharashtra
08.2012 - 01.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Economics And Commerce
Ls Raheja College of Arts & Commerce
Mumbai 06.2010 - 03.2011
Associate of Arts -
Ls Raheja College of Arts And Commerce
Mumbai 06.2007 - 03.2008
High School Diploma -
St Joseph's High School
Mumbai 06.2005 - 03.2006
Skills
Developing solutions
Career Snapshot
- I'm eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- An innate flair for accepting challenges with entrepreneurship abilities in managing & leading overall functions and achieving desired targets.
- Clear understanding of the job in hand and targets given and training in team building.
- Motivated to learn, grow and excel in any industry with a little guidance.
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Customer Issues with regards to basic technical knowledge and product knowledge to the best which led to best customer service and getting a smile on the customer face.
- Supervised team of 5 staff members and helped in a new upgrade in technology in the cruise industry. With testing the product and trying to help in making the product much better and easier to the customers.
- Collaborated with team of 3 in the development of the Donor program in Impact Guru. Helping the management with necessary updates so that the donor get the best help needed and get only the relevant information without disturbing their time.
Certification
Stir Academy of Bartending Training - 8 months
Additional Information
DOB - 05/05/1990
Permanent Address - Plot 10/1 Francis Coelho Chawl, juhu koliwada, santacruz west. Mumbai - 400049.
Interests
Football
Music
Timeline
Operations Consultant
Impact Guru Technology Ventures PVT LTD
01.2021 - Current
Sr. Customer Service Associate
First Source Solution PVT LTD.
02.2019 - 01.2020
Bar Steward
Carnival Corporation PVT LTD.
04.2014 - 11.2018
Bar Steward
JSM GGC Restaurant PVT LTD
08.2012 - 01.2014
Stir Academy of Bartending Training - 8 months
08-2011
Bachelor of Arts - Economics And Commerce
Ls Raheja College of Arts & Commerce
06.2010 - 03.2011
Associate of Arts -
Ls Raheja College of Arts And Commerce
06.2007 - 03.2008
High School Diploma -
St Joseph's High School
06.2005 - 03.2006
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