Joseph Sumith
Analyst - O2C / Accounts Receivable
Bangalore,KA
Summary
Detail-oriented finance professional with 8 years of experience in accounts receivable, dispute management, and cash application. Expertise in managing end-to-end processes and ensuring accuracy in financial reporting. Committed to driving efficiency and enhancing customer satisfaction in collaborative and independent settings.
Overview
1
1
Language
11
11
years of professional experience
Work History
Analyst - AR & Deduction Management
Sigma Aldrich Chemicals Pvt. Ltd
04.2019 - Current
- Administer the full accounts receivable process, integrating invoicing, dispute management, deductions, and aging review.
- Examine customer accounts receivable to facilitate on-time and correct collections.
- Review accounts receivable aging reports to pinpoint overdue payments, and commence follow-up actions.
- Engaged cross-functional teams to enhance operational processes and improve efficiency.
- Analyze and rectify customer deductions, short payments, and disputes by reviewing relevant documentation.
- Evaluate deduction trends, and uncover root causes to suggest remedial actions and optimize workflows.
- Document thorough records of deductions, resolutions, and communications to ensure audit and compliance requirements.
- Evaluated deduction trends and uncovered root causes to suggest remedial actions and optimize workflows.
- Documented records of deductions, resolutions, and communications to ensure audit and compliance requirements.
- Support month-end and quarter-end closing processes involving accounts receivable and deductions.
- Suggest process modifications to improve accounts receivable management, and lower delinquency.
- Coordinated month-end and quarter-end closing activities related to accounts receivable and deductions.
- Engaged with cross-functional teams to enhance operational processes, and improve efficiency.
Contractual Analyst - Cash Applications
Sigma Aldrich Chemicals Pvt. Ltd
04.2018 - 04.2019
- Processed and applied incoming payments to customer accounts, ensuring accurate and timely updates.
- Analyze and reconcile unapplied or unidentified cash to ensure proper allocation.
- Identified and escalated unresolved payment issues or discrepancies to stakeholders, facilitating prompt resolution.
- Maintain accurate documentation of payment transactions.
- Supported month-end closes and assisted with cash application reports to enhance financial reporting accuracy.
Senior Customer Service Executive - Email Escalations
Big basket
01.2016 - 01.2018
- Managed escalated customer issues, delivering timely and effective solutions to enhance customer satisfaction.
- Manage and resolve customer issues escalated, ensuring timely and effective solutions.
- Collaborate with cross-functional teams (e.g., technical support, sales, warehouse teams) to resolve customer concerns.
- Analyze escalation trends to identify recurring issues and recommend process improvements.
- Develop and update email response templates and escalation protocols to enhance service efficiency.
- Monitor customer feedback and work proactively to prevent future escalations.
- Mentored junior customer service representatives on escalation handling and best practices to improve team capability.
Education
Bachelor of Commerce - Accounting And Finance
Bangalore University
Bengaluru, India 04.2001 -
Skills
Deduction Management
Dispute Resolution
Account Reconciliation
Aging Report Analysis
Credit analysis
Documentation and reporting
SAP
Oracle
Microsoft office
Customer Relationship Management
Vendor Management Systems
Experience Summary
- Dynamic professional with over 8 years of experience in financial management, cash applications and accounts receivable. Proven expertise in dispute management, and cash reconciliation, combined with a strong focus on client relationship management and process improvements. Fostering team engagement while ensuring adherence to company guidelines and achieving business goals. I am skilled in reporting, documentation, and leveraging analytical insights to drive efficiency and support organizational growth.
- Financial Management: Accounts Receivable, Invoicing, Claims, Deductions, and Cash Reconciliation.
- Client Relationship Management: Maintaining strong client relationships and addressing financial concerns.
- Process Optimization: Process improvement initiatives, workflow management, and compliance with company policies and SLAs.
- Reporting and Documentation: Management reporting, preparing and maintaining SOPs, process maps, training materials, and daily trackers.
- Analytical Skills: Dispute analysis, error analysis, billing discrepancies, and business growth opportunities.
- Technical Skills: ACH details, lockbox and wire batch postings.
- Project Management: Assisting with ad hoc projects and coordinating team efforts for efficiency and productivity.
Timeline
Analyst - AR & Deduction Management
Sigma Aldrich Chemicals Pvt. Ltd
04.2019 - Current
Contractual Analyst - Cash Applications
Sigma Aldrich Chemicals Pvt. Ltd
04.2018 - 04.2019
Senior Customer Service Executive - Email Escalations
Big basket
01.2016 - 01.2018
Bachelor of Commerce - Accounting And Finance
Bangalore University
04.2001 -