Joseph Griffith
New Albany
Summary
Professional with strong background in relationship management. Skilled in conflict resolution, customer engagement, and strategic planning. Focused on team collaboration and achieving results, adaptable to changing needs. Known for effective communication, empathy, and reliability. Experienced with customer relationships and conflict resolution. Utilizes communication skills to mediate and resolve client issues effectively. Knowledge of building trust and fostering open dialogue to strengthen client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Advisor
Centra Credit Union
04.2022 - 01.2026
- Developed personalized financial plans to meet member needs and enhance satisfaction.
- Analyzed member accounts to identify opportunities for cross-selling financial products.
- Maintained compliance with regulatory requirements while assisting members effectively.
- Collaborated with internal teams to address client needs and concerns effectively, ensuring high levels of satisfaction.
- Provided expert guidance on loan options and credit management strategies.
- Worked an maintained Business relationships with the credit union.
Salesman
Schmitt Furniture
07.2019 - 04.2022
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Developed in-depth knowledge of furniture specifications to assist customers effectively.
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
- Established strong relationships with repeat customers, driving loyalty and referrals.
- Developed strong client relationships through consistent communication and exceptional customer service.
Shift Supervisor
Feeders Supply
09.2014 - 06.2019
- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
- Trained and mentored team members in operational procedures and customer service skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
High School Diploma -
Floyd Central
Floyd County IN Skills
- Patience and tolerance
- Active learning
- Self-awareness
- Open-mindedness
- Active Listener
- Excellent communication
Certification
Cuna Certified Finical Counselor
- 3 years of commissioned based sales
- 12 years of customer facing service
- 3 years of Banking
- Notary for the state of Indiana
Timeline
Relationship Advisor
Centra Credit Union
04.2022 - 01.2026
Salesman
Schmitt Furniture
07.2019 - 04.2022
Shift Supervisor
Feeders Supply
09.2014 - 06.2019
High School Diploma -
Floyd Central