JOSEPH JOY
Mumbai
Summary
Innovative Software Developer with 4 years of hands on experience . As a leader in both the Customer Deliveries and L3 departments, I successfully managed teams and addressed critical issues under pressure. I integrated the product with third-party CRMs, facilitating the onboarding of high-end clients. Additionally, I contributed to the migration of the product onto a multi-tenant system architecture. In the realm of system development, I headed the design of backend service architecture, including two Node.js applications, which significantly improved user experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Software Developer
SlashRTC Software Services Pvt Ltd
Mumbai
01.2022 - Current
- Served as the lead of the Customer Deliveries department, overseeing a team of four members. Led the seamless integration of new features into the product and successfully delivered multiple enhancements to esteemed clients such as Bajaj Finance, Navi, NoBroker, and several others.
- Headed the L3 department, leading a team of over five members responsible for addressing critical issues. Demonstrated expertise in managing multiple downtimes, efficiently diagnosing and resolving issues under high-pressure scenarios. Possess in-depth knowledge and comprehension of a system comprising over 40 microservices.
- Successfully integrated the product with third-party CRMs, including Salesforce, Zendesk, and Freshdesk. This strategic initiative led to the seamless onboarding of high-end clients such as ZestMoney, Candere, MSFL, and others.
- Developed multiple reports utilizing React, Node, and PHP to analyze and summarize data related to calls, agent productivity, leads, and more. This initiative significantly contributed to improved customer insights and enhanced decision-making capabilities resulting in increased agent productivity.
- Contributed to a real-time system involving on-call event handling, agent state management, and lead management with precision down to every second.
- Played a key role in the team responsible for migrating the product onto a multi-tenant system architecture.
Software Engineer
Dheya Career Mentors
Pune
02.2019 - 12.2021
- Developed a React Native mobile application using Android Studio, Figma, Redux, and other tools to establish franchisee connections and extend career guidance to remote locations. This initiative significantly reduced manual work involved in onboarding and managing new franchisees.
- Contributed to the system design team, playing a key role in shaping the backend service architecture, developing data models, and establishing relationship models. This encompassed the creation of two robust Node.js applications: one dedicated to supporting the franchisee mobile application and the other catering to the mentor-candidate web portal. These services played a pivotal role in managing the franchisee and mentor-candidate relationship, incorporating numerous features that significantly elevated the overall user experience.
Education
Master of Computer Applications - MCA - Information Technology
Late Bhausaheb Hiray S.S. Trust Institute Of Computer Application, University of Mumbai
Bandra, Mumbai01.2021
Bachelor's degree - Information Technology
St.John College of Humanities And Sciences, University of Mumbai
Palghar, Mumbai01.2018
Skills
- JavaScript
- React
- Nodejs
- Php
- MongoDB / GraphQL
- MSSQL / MYSQL
- REDIS
- ReactNative
- Redux
- Sockets
- Kafka
- Linux
- Docker / LXC
- Jquery
- Typescript
- CSS / SCSS
- AWS
- Scripting
- Chrome extension
- Application / System Design
Certification
- Complete React Developer in 2021 (w/ Redux, Hooks, GraphQL) - Udemy
- Node.js, ExpBootcampngoDB & More: The Complete Bootcamp 2021 - Udemy
- The Complete JavaScript Course 2021: From Zero to Expert! - UFlexboxi>
- Advanced CSS and Sass: Flexbox, Grid, Animations and More
- Build Responsive Real World Websites with HTML5 and CSS3 - Udemy
Hobbies and Interests
- Football
- Bodybuilding
- Coding
- Jump Rope
- Chess
- Trekking
- Travelling
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Employee of the Month Award
- Quarterly Excellence Award
Timeline
Senior Software Developer
SlashRTC Software Services Pvt Ltd
01.2022 - Current
Software Engineer
Dheya Career Mentors
02.2019 - 12.2021
Master of Computer Applications - MCA - Information Technology
Late Bhausaheb Hiray S.S. Trust Institute Of Computer Application, University of Mumbai
Bachelor's degree - Information Technology
St.John College of Humanities And Sciences, University of Mumbai
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