Joseph Oropeza
Columbus
Summary
Dynamic professional with a proven track record at Toyota Material Handling MTH, excelling in customer service and problem-solving. Adept at enhancing customer satisfaction through effective communication and adaptive thinking. Skilled in managing complex logistics and operations, ensuring timely project completion while fostering a productive team environment. Bilingual and capable of thriving under pressure.
Overview
8
8
years of professional experience
Work History
Team Associate
Toyota Material Handling MTH
06.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Finalizing proper paperwork on the removing of forklifts for shipping to international countries, such as Japan.
- Modify special order for customers that are looking for comfort with A/C cabs, heating units, special lights or requirement of their facility’s.
- Finishing project on a timely basis and proper handling. Cautiously handling cranes and equipment over 9000 tons.
Manager
Hoosier Towing LLC
02.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruiting and contracting new insurance companies to expand our resources, working with several applications fitting to their companies.
- Receiving payout to New and existing customer on a daily basis, keeping track of logs of all payouts.
Louder
PepsiCo
06.2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Working with equipment, such as a scanner or headset device. To keep track of loading or unloading bulk pallets.
- Actively parking 18 wheelers (yard jockey) to bay doors and activating them for loading loading.
Education
Basic - Masonry
Major Degrees of Kentucky
Manchester, KY09.2008
GED - Basic
Valley View High
Caldwell, ID08.2008
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Bilingual
- Can improvise or work in stressful situations
- Adaptive thinking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Team Associate
Toyota Material Handling MTH
06.2023 - Current
Manager
Hoosier Towing LLC
02.2019 - 06.2023
Louder
PepsiCo
06.2017 - 01.2019
Basic - Masonry
Major Degrees of Kentucky
GED - Basic
Valley View High
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