Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOSEPH P B

Mangalore

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

8
8
years of professional experience

Work History

Front Office Associate

Bambolim Beach Resort
02.2025 - Current
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
  • Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
  • Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
  • Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
  • Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.

Cashier

Bambolim Beach Resort
05.2024 - 01.2025
  • Delivered exceptional customer-focused experiences to enhance satisfaction.
  • Accurately input food and beverage orders into point-of-sale system.
  • Updated price and menu changes in POS platform to ensure accuracy.
  • Balanced cash drawer by counting cash at shift start and end.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Jubilant Motorworks Private Limited
12.2022 - 08.2023
  • Processed cash, credit payments, and generated invoices and receipts efficiently.
  • Handled petty cash and submitted reimbursement reports to head office.
  • Compiled daily collection reports and forwarded them to accounts team.
  • Posted transactions for cash, debit/credit cards, and bank transfers into accounting software and reconciled accounts.
  • Managed road tax and insurance payment processes.
  • Assisted in monthly account closing activities to ensure accuracy.
  • Supported inventory and accounts auditing efforts for compliance.
  • Recorded purchases and sales of vehicles, spare parts, and accessories in SAP B1.

Cashier

Joint Trip Hospitality Private Limited
12.2022 - 08.2023
  • Greeted customers visited the counter and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Cinepolis India Private Limited
09.2019 - 08.2020
  • Collected cash remittance from locker for secure handling.
  • Managed petty cash and float cash to ensure sufficient funds.
  • Verified denominations and cash at each location for accuracy.
  • Organized and maintained files, records, cash, and equivalents per policy.
  • Conducted surprise float counts on all branch cash counters.
  • Processed daily cash and cheque deposits while reporting to accounts department.
  • Tracked overages and shortages for each cashier effectively.

Cashier

Ann Silks
03.2017 - 05.2019
  • Processed receipts and collected payments through cash, debit/credit card, and UPI.
  • Managed opening and closing operations of cash counter efficiently.
  • Administered petty cash to ensure accurate financial tracking.
  • Handled return and exchange transactions to maintain customer satisfaction.

Education

B.Com - Commerce

St. Thomas College, Halekote
Belthangady, Mangalore, Karnataka
06-2017

Skills

  • Problem-solving skills
  • Guest relations
  • Organizational proficiency
  • Cash handling
  • Data entry expertise
  • Document management
  • Listening skills
  • Billing and invoicing
  • Check-in management
  • Fluent in English, Hindi, Malayalam, Kannada, Tamil
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Adaptability and flexibility
  • Professional and mature

Languages

English
Hindi
Malayalam
Kannada
Tamil

Timeline

Front Office Associate

Bambolim Beach Resort
02.2025 - Current

Cashier

Bambolim Beach Resort
05.2024 - 01.2025

Cashier

Joint Trip Hospitality Private Limited
12.2022 - 08.2023

Cashier

Jubilant Motorworks Private Limited
12.2022 - 08.2023

Cashier

Cinepolis India Private Limited
09.2019 - 08.2020

Cashier

Ann Silks
03.2017 - 05.2019

B.Com - Commerce

St. Thomas College, Halekote

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