Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Pentani

Hyderabad

Summary

Highly motivated and results-driven Assistant Manager with 14 years of experience in Finance and Accounting. Demonstrated expertise in team leadership, Travel and Entertainment, Expense Management, and operational efficiency. Committed to achieving organizational goals and ensuring exceptional customer satisfaction. Seeking a challenging position to utilize my skills and contribute to the success of a dynamic company.

Overview

17
17
years of professional experience

Work History

Assistant Manager (Finance & Accounting)

Accenture Solutions Pvt Ltd
Chennai
09.2022 - Current
  • Designed and implemented a risk model in Concur to streamline expense processing by removing low-risk items
  • Worked on the delinquency reminders project, helping the company recover outstanding payments and achieve substantial cost savings
  • Implemented agent AI of selecting correct expense type during ER submissions in upstream process. Helped in reducing NC by 5%
  • Idea given on building a tool when employee can input his employee number to know his claims status and history – Helpdesk in addressing Helpdesk queries
  • Built Macro using key words that help in building potential pilferage during employee meeting and government bribery
  • Built enhanced Audit checklist validation in lieu with company travel policy that help in reducing Audit efforts
  • Collaborated with the tech team to develop a BOT that automated non-compliance education emails, resulting in improved expense submission accuracy and timely claims by employees.
  • Implemented in built hard and soft controls in concur. Helped in reducing Non-compliance emails
  • Build Macro for auto follow up with regards to delinquency helped in reduction delinquency volumes avoiding penalties worth $50k
  • Defined and Implemented Duplicate Audit to ensure recovery from employees
  • Defined and Implemented No Show Audit to ensure create awareness and recover money from employees
  • Issue Management - Identifying problems, issues in the process, documenting, review with management and giving solutions.
  • Perform daily Audits of ECO (Ethics & Compliance) related expenses
  • Preparing the RCA (Root cause analysis) for each issue and giving preventive and corrective action.
  • Supervise the team, providing guidance and support to ensure efficient workflow and exceptional customer service
  • Feedback – Giving feedback to the team to improve the process: Giving feedback to the clients to improve the overall process of T&E
  • Collaborated with senior management to create and implement Audit strategies, resulting increase in process efficiencies
  • Created SOP's (Standard Operating Procedures) and continuous review and Revamp of Policy guidelines from time to time
  • Regular calls with AMEX to ensure resolve payment related issues of employees
  • Challenges : Taking new challenges in the process and try to improve the process with new ideas, suggestions etc.
  • Manage performance of the team members and provide growth opportunities
  • Ensured to create employee delight by implementing Auto Triggers providing updates on payment cycle
  • Implemented FTR (First Time Resolution) to enhance employee experience
  • Overall NPS scores have been improved with regular feedback from employees

Compliance Analyst (Team Leader)

CDK Global India Pvt Ltd
Hyderabad
06.2015 - 09.2022
  • Managed the expense reimbursement team end to end for Travel and Expense audit using concur
  • Travelled to South Africa to train the newly set up T&E team to manage the Middle East & Africa region
  • Reviewing Fraud related expenses, preparing some analytics on T&E related expenses
  • Reviewing Out of Pocket expenses
  • Performing P-Card Audit for North America/Canada and International regions
  • Handling ABAC queries associated to T&E and working with ABAC team for immediate resolution

Process Developer

Thomson Reuters & Genpact
Hyderabad
07.2008 - 06.2015
  • Process Developer in Accounts Payable Help Desk and Vendor Management team for grievance handling
  • Uploading Master Data into SAP system from Legacy System using LSMW
  • Preparing various process reports like Daily Status Tracker, Productivity Tracker and Workflow aging and accrual report during month-ends
  • Working on EFT (payment) rejections and getting them corrected to ensure smooth payments to the vendors.
  • Nominated as Internal Quality Auditor
  • Migrated from SAP My-Expenses to Concur

Education

Masters in Business Administration - Finance

Hyderabad

Skills

  • Leadership Professional
  • Team Management Professional
  • Customer Service Professional
  • Concur & SAP Professional
  • Leadership
  • Communication
  • Problem-Solving
  • Strategic planning

Timeline

Assistant Manager (Finance & Accounting)

Accenture Solutions Pvt Ltd
09.2022 - Current

Compliance Analyst (Team Leader)

CDK Global India Pvt Ltd
06.2015 - 09.2022

Process Developer

Thomson Reuters & Genpact
07.2008 - 06.2015

Masters in Business Administration - Finance

Hyderabad

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Joseph Pentani