Joseph Raj
Chennai
Summary
Innovative Technical Product Manager with over 7 years of experience delivering high-impact SaaS, AI-driven, and e-commerce solutions. Known for spearheading full product lifecycle management, driving cross-functional team performance, and aligning product strategy with business objectives. Expertise in scaling operations, enhancing user experience, and driving measurable outcomes. Career highlights include roles at Amazon, Freshworks, MetaImpact, and TechUp Labs, with a proven ability to lead in global and remote environments.
Overview
9
9
years of professional experience
Work History
Technical Product Manager
TechUp Labs
Remote
08.2022 - Current
- Spearheading product strategy and development for Daybeam (0-1 product), Flocksy, and Hatchwise, focusing on innovation and scalability.
- Collaborate with engineering, marketing, legal, and design teams to launch new features and products, iterating based on user feedback and data insights.
- Define roadmaps in collaboration with the CEO, CPO, CMO, and Creative Design Lead, aligning business with user needs.
- Conduct regular customer interviews to gather feedback, translating it into actionable product capabilities and enhancements.
- Implement Looker for advanced analytics, empowering stakeholders with actionable insights.
- Drive cross-functional alignment through effective communication and influence without direct authority.
Product Manager
MetaImpact
Remote
05.2021 - 04.2022
- Designed and implemented the CX Reactor and collaborative tools, increasing product adoption by 40%.
- Delivered a comprehensive product roadmap from ideation to market launch, onboarding 35 new clients.
- Led UI redesigns and integrated Metaverse technologies, establishing competitive differentiation in the market.
- Worked closely with customers and customer-facing teams to identify pain points and propose effective solutions.
Customer Success Manager
Freshworks
Chennai
11.2020 - 04.2021
- Managed a client portfolio across Latin America with an ARR of $3.7M, achieving a 20% churn reduction.
- Enabled $200k monthly cross-sell opportunities through tailored client engagement strategies.
- Supported enterprise clients in adopting Freshdesk and Freshservice, ensuring seamless implementation.
Business Analyst/Product Manager
Cardinality.ai
Chennai
01.2020 - 11.2020
- Designed and launched next-gen PIM software for Amber Engine, increasing product adoption by 30%
- Managed roadmaps, requirements, and successful MVP delivery, streamlining feature implementation
- Led design discussions, prioritizing user experience while balancing technical constraints.
Automation Engineer
Amazon
Chennai
05.2016 - 01.2020
- Automated business processes for the Furniture product line, achieving 88% product selection parity in the US market
- Represented Amazon at global vendor summits and trade shows, enhancing vendor retention by 60%
- Delivered Python-based solutions to optimize catalog setup under Dropshipping program
- Managed end-to-end catalog setup for Cold Start vendors, accelerating time-to-market.
Education
Bachelor of Engineering - Electronics And Communication
Anna University
Chennai06-2014
Skills
- Cross-functional Leadership
- AI Integration
- SaaS Development
- Metaverse Technology
- Looker
- Python
- PIM Systems
- E-commerce Strategy
- Stakeholder Engagement
- Market Trend Analysis
Keyhighlights
- Developed Daybeam, a next-gen SaaS product with AI features, improving user experience and adoption rates.
- Boosted customer satisfaction by 15% and achieved $500k in revenue growth at Flocksy.
- Reduced churn rates by 20% and generated $200k in monthly cross-sell opportunities at Freshworks.
- Increased product adoption by 40% through Metaverse technology integration at MetaImpact.
- Automated key Amazon business processes, achieving an 88% product selection parity in the US furniture market.
Onsitevisits
- High Point Market, North Carolina, 2017, Represented Amazon at the trade show to resolve vendor catalog issues and onboard new processes.
- International Housewares Show, Chicago, 2017, Led client onboarding efforts, strengthening vendor relationships.
- Amazon HQ, Seattle, 2018-2019, Key representative for vendor summits and product launch events.
Timeline
Technical Product Manager
TechUp Labs
08.2022 - Current
Product Manager
MetaImpact
05.2021 - 04.2022
Customer Success Manager
Freshworks
11.2020 - 04.2021
Business Analyst/Product Manager
Cardinality.ai
01.2020 - 11.2020
Automation Engineer
Amazon
05.2016 - 01.2020
Bachelor of Engineering - Electronics And Communication
Anna University
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