Joseph Zakkam
Principal Consultant
Hyderabad
Summary
Total IT Experience: 9+ years
Total experience: 15+ years
- Highly capable product owner with 9+ years’ of IT experience in healthcare insurance, banking & finance domains.
- Currently working on Sales invoice product for Mercedes Benz cars division
- Led 4 cross-functional teams to 10% digital experience and 5% NPS improvement.
- Worked on Microservice API implementation from legacy systems
- Supported in achieving 100% revenue goal in my previous organization.
- Worked on Specialty & Member portal mobile and web experience improvement.
- Also worked as functional consultant and supported Oracle lease management implementation and 12i upgrade.
- Working knowledge of SQL and browser debugging.
- Worked on Microsoft Azure blob for specialty project
- Led the tableau reporting team and created leadership dashboards
Professional Qualifications: Completed applied business analytics course from ISB in dec’22.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
Principal consultant
Mercedes Benz R&D center
Bengaluru
04.2023 - Current
- Overall responsibility for rolling out and implementing Sales invoice process for VerSO product
- Update and regular communication to the HQ, markets and management
- Creation of release notes for technical usage
- Identification of opportunities and presenting it to the business stakeholders
- Microservice API implementation from SAP
- reviewing and validating the details on Postman
- Invoice creation, management and cancellation for Sales process
- Invoice suspension and export related invoicing process
- Managing team of 4 Business Analysts and 2 product owners
- Updating the details in confluence and reviewing the epics and stories created in JIRA
Senior Product Owner, Scrum Master & Agile Coach
Optum Global Solutions
Hyderabad
04.2020 - 04.2023
- Involved in Product Vision, Budgeting
- Requirement Gathering and Elicitation via interviewing the Stakeholders
- Worked with UI/UX team to create designs and mockups
- Collaborated with the solution architect to assist in decision making and sequencing of the technical infrastructure
- Identifying & prioritizing the opportunities and maintaining the Product Backlog
- Stakeholder Management – Interacting with project stakeholders, CMS team and cross application teams in design creation and interdependency tracking
- Setting up the patient in Oracle IRIS system and verification of the data
- Worked with team on SQL, Microsoft Azure blob storage, browser debugging
- Worked with the team in end to end testing
- Worked with Marketing communications team on verifying the email notifications sent to the members
- Creating Capabilities, Features and User Stories
- Prioritizing the requirements for the Product and maintaining the Sprint plans
- Maintaining a running product backlog by conducting sprint planning and Sprint Demo
- Creating Use Case and process flow for the capabilities1 Scrum
- Worked with marketing team on creating communication for the enhancements built
- Business Analytics and opportunities identification
- Collaborating in the Scrum of Scrum Calls for cross application updates
- Tracking and updating CA Agile Central
- Playing the Role of Project Manager in PPM optics tool
- Facilitate SMs to remove cross application impediments
- Work with Leadership for the Metrics Definition, Reporting and Tracking
- Present the Metric details in the Bi-Weekly Leadership Review
- Facilitating Defect Analysis and Root Cause resolution
- Process Mapping from IRIS to Portals Team
Business Consultant Tableau
Optum
Hyderabad
04.2015 - 02.2017
- Managed Tableau reporting team
- Responsibilities:
- Requirement Gathering and elicitation from onshore stakeholders
- Tableau Dashboards review and presentation with the customers
- Tableau training and support to onshore stakeholders
- Allocation of Tableau reporting requirements
SOX Audit Manager
Optum
Hyderabad
07.2012 - 03.2015
- Managed SOX Offshore team to perform SOX audits, Inspections, Metrics and CMMi Audits
- Responsibilities:
- Lead the SoX audit Team of 6 Resources
- Allocation, Communication, and accountability of Non-Compliance Reporting
- Responsible for Inspections and Release Summary Allocation and Reporting
- Weekly Status Reporting to Onshore/SQA Metrics/CMMi/ISO9001 audits4 COSMOS QA
Senior Quality Analyst
United Health Group
07.2010 - 06.2012
- Currently Optum global solutions), for the Quality Improvement Program in COSMOS QA
- Responsibilities, STLC (Software Testing Life Cycle) Process Creation, As Is and to be Processes were created
- Test Execution Reporting/ CMMi Audit Support/ ISDM Implementation Support
- Agile Implementation for 11.5.10 Upgradation project
Senior SQA
Genpact
04.2008 - 06.2010
- Worked with Genpact Software Quality Team for close to 4 years in the quality team and involved in setting up and sustaining the standardized CMMi process areas across service Lines
- Responsibilities:
- Conducted CMMi audits to ensure the process adherence across the projects at level 5
- Experience in implementing the CMMI V1.2 Framework across the service Lines
- Involved with project teams to identify Defect Prevention (Defect Analysis, RCCA) activities and used the techniques to prevent the defects
- Trained the Project teams on CMMi Processes
- Involved in driving Process Adherence through Audits and drive Process Improvement Initiatives using LEAN and Six Sigma methodologies1
Consultant
Genpact
Hyderabad
05.2006 - 03.2008
- DLL (Oracle Lease Management Project) - Worked on Oracle Lease management module and oracle 11.5.10 to 12i upgradation:
- Creation of PRD documents
- Functional setup in Oracle OLM module
- Creating of TE40 documents
- Unit testing the lease center enhancements
- Functional setup and testing of oracle 11.5.10 to 12i upgradation
- Internal
Education
No Degree - Applied Business Analytics
Indian School of Business
Hyderabad 04.2001 -
MBA - Management
Samatha Degree & PG College
Visakhapatnam 04.2001 -
Skills
Strategic planning
Solution development
Technical integration
Project Management
Team Leadership & Development
Client Relationships
Product Life Cycle Management
Analysis & Evaluation
Data visualizations
Agile Methodology
Teamwork and Collaboration
Critical Thinking
SQL proficiency
API design knowledge
Product development
Build releases
Additional Information
- Key Achievements: , Recognized with Star Award for contribution towards Rx University in Q1 2020 Achieved Outstanding Contributor award for the Year 2019 for OptumRx Portfolio Recognized Extra Mile Award for conducting the Employee Development Week for Q1’19.
Certification
SAFe
Timeline
Principal consultant
Mercedes Benz R&D center
04.2023 - Current
Applied Business Analytics from ISB
01-2023
PSM I
12-2020
Senior Product Owner, Scrum Master & Agile Coach
Optum Global Solutions
04.2020 - 04.2023
Prince 2
12-2019
SAFe
12-2018
AHM 250
12-2017
CSQA
12-2015
Business Consultant Tableau
Optum
04.2015 - 02.2017
SOX Audit Manager
Optum
07.2012 - 03.2015
Senior Quality Analyst
United Health Group
07.2010 - 06.2012
Value Stream Mapping - Genpact
12-2009
Senior SQA
Genpact
04.2008 - 06.2010
Consultant
Genpact
05.2006 - 03.2008
No Degree - Applied Business Analytics
Indian School of Business
04.2001 -
MBA - Management
Samatha Degree & PG College
04.2001 -