Summary
Overview
Work History
Education
Skills
Candidate
Timeline
Generic
Joseph Rapheal

Joseph Rapheal

Summary

With a robust background at AUTOCON INDIA and a knack for enhancing workshop productivity, I excel in feasibility analysis and team leadership. Demonstrated success in prototype building and streamlining operations, achieving high customer satisfaction. My technical expertise and motivational skills drive continuous improvement and operational excellence.

Overview

30
30
years of professional experience

Work History

Claims Engineer – Warranty

AUTOCON INDIA
09.2023 - Current
  • Company Overview: Automobile Extended warranty provider
  • A well-known, reputable extended warranty provider in India

Workshop in charge/Controller

OTE. LLC
01.2013 - 08.2023
  • Company Overview: A reputed dealer for Chevrolet, Hyundai, Subaru, Isuzu & Chery vehicles in Oman
  • Leading a team of 5 service advisers, 16 technicians & 2 floor supervisors
  • Assisting the Service Manager in maintaining the workshop & service reception, ensuring Proper handling of materials and allocation of jobs to appropriate service personnel
  • Workshop capacity planning and optimizing Productivity, Efficiency, Workshop output & Review for continuous improvement
  • Controlling warranty operations, work flow, productive time and allocation & consumable costs
  • Ensure timely completions of job allocated and constantly update service advisers on job Progress
  • Monitoring maintenance and upkeep of workshop and equipment's
  • Attending & Resolving critical customer complaints & updating customer complaints log file
  • Motivating & influencing technicians to do quality jobs & to avoid repeat repairs
  • Update Leave records in SAP & Performance review with service manager for technicians
  • Mentoring & coaching employees to attain organizational objectives
  • A reputed dealer for Chevrolet, Hyundai, Subaru, Isuzu & Chery vehicles in Oman

Team Leader

Trading Enterprises (Al-Futtaim Group of Companies)
Dubai
03.2007 - 11.2012
  • Company Overview: The company is the sole distributor in the UAE for Honda, Volvo, Chrysler Jeep, Dodge and Ram trucks
  • Leading a Team of 18 technicians
  • Assisting the Workshop controller in maintaining the workshop
  • Ensuring proper handling of materials and allocation of jobs to appropriate service personnel
  • Work Shop Capacity Planning and Loading
  • Optimizing Productivity, Efficiency, Workshop output, & Review for continuous improvement
  • Controlling productive time and allocation & Consumable costs
  • Ensure timely completions of Job allocated and constantly update service advisors on job progress
  • Monitoring maintenance and upkeep of workshop and Equipment’s
  • Review and approve warranty jobs & ensure high Quality control of jobs undertaken
  • Co-ordinate with Technical support department for diagnostic complaints
  • Attend customer complaints if required and assisting manager in day to day operations
  • Guiding and helping technicians at work and providing them admin support
  • Minimizing repeat repairs through repeat repair analysis
  • Maintains the workshop to ensure safety standards are adhered to and all service tools and equipment are stored in an appropriate and safe manner
  • The company is the sole distributor in the UAE for Honda, Volvo, Chrysler Jeep, Dodge and Ram trucks

Supervisor

Prakash Auto Centre
Trissur
06.2003 - 02.2007
  • Company Overview: One of the leading workshops dealing in repair & Maintenance of imported vehicles & Tata Cars
  • Customer Handling
  • Prepare Insurance claims, Estimation Etc
  • Quality tests of job done on vehicles
  • Co-ordinate various activities & ensure optimum use of materials, machinery & manpower
  • Collaborate with field personnel for all issues
  • One of the leading workshops dealing in repair & Maintenance of imported vehicles & Tata Cars

Automotive Technician

Auto-Tech
Trissur
08.1994 - 10.1999
  • Company Overview: One of the leading workshops dealing in repair & Maintenance of imported vehicles & Authorized Service Center for Tata Cars
  • Gaining and maintaining constantly high CSI rankings, through customer focused staff motivation, empowerment and information readily available to all team members
  • Maintaining a high customer retention ratio
  • Planning initiatives through seasonal periods to maintain productivity
  • Introducing “any-time” reporting information available to all staff for real-time monitoring and staff involvement in promotions and activities
  • Identifying weak spots within the operation thro weekly meeting & taking appropriate measures
  • Creating a consistent approach to customer’s enquiries across the group
  • Creating a “can-do” culture and gaining high levels of respect from team members
  • Maintaining a low “comeback” ratio, also monitoring and following up
  • One of the leading workshops dealing in repair & Maintenance of imported vehicles & Authorized Service Center for Tata Cars

Education

Diploma - Mechanical Engineering

state board of technical education
Kerala, India

ITI - MMV-NCVT

National council for vocational training
India

Skills

  • Feasibility analysis
  • Prototype building
  • AutoCAD drawing
  • Proposal presentation
  • Technical reporting
  • Schematic reading

Candidate

Personal details.

Name -                           Joseph Rapheal, 

Date of birth -                06/04/76, 

Sex -                                Male, 

Martial status -               Married, 

Permanent address -    Paliakkara House, Chiyyaram, Kerala, India, 

Driving  license -            UAE LMV, Dubai, Oman, 

Languages -                  English, Hindi, Malayalam, Arabic, 

Passport Number -        B7530515, Expiry- 30/10/33, 

Trainings.

WBT & In-house trainings, Chrysler technologies.

Declaration.

The facts furnished by me above are true & best of my knowledge. If I’m given an opportunity to serve in a managerial capacity in your esteemed organization, I assure you Sir, I will perform my duties to the best of my ability & full satisfaction of my superiors.

Thanks & Regards,

Joseph Rapheal.

Timeline

Claims Engineer – Warranty

AUTOCON INDIA
09.2023 - Current

Workshop in charge/Controller

OTE. LLC
01.2013 - 08.2023

Team Leader

Trading Enterprises (Al-Futtaim Group of Companies)
03.2007 - 11.2012

Supervisor

Prakash Auto Centre
06.2003 - 02.2007

Automotive Technician

Auto-Tech
08.1994 - 10.1999

Diploma - Mechanical Engineering

state board of technical education

ITI - MMV-NCVT

National council for vocational training
Joseph Rapheal