Open To Work
JOSEPH RICKY MARCHER
Telecom Engineer
Agartala
Work Preference
Summary
To perform my best in the field of Tele- Communication, to ensure qualified and dynamic growth of the organization along with a long-term relationship and would also like to use my leadership skills for the betterment of the organization.
Overview
20
20
years of professional experience
Work History
Project Manager
Gumbi Software Pvt. Ltd.
Agartala
09.2025 - Current
- Managed installation and maintenance of audiovisual systems including projectors, amplifiers, microphones, speakers, UPS batteries, VSAT, and solar panels.
- Oversaw interactions with government authorities for project expansion and billing resolutions.
- Direct operations team of 18 to achieve efficient project delivery outcomes.
- Facilitate training programs for teachers focused on enhancing virtual classroom connectivity.
- Maintain functionality of interactive virtual classrooms in government schools.
Customer Experience Manager
Bharti Airtel Ltd
Agartala
12.2023 - 09.2025
- Managed team of 19 members and served as first point of contact for customer escalations, ensuring effective resolution.
- Operation & Maintenance of RAN network, maintain up time of 2G/4G/5G sites.
- Site Opex and way to control and reduce the same.
- Governance with Managed Services Partners/OEM/TOCOS to improve mobility operation KPIs loss.
- Hygiene checks of 4G network, zero traffic cell, SDI/SDO, sync alarms, packet.
- Operation & Maintenance of IBS sites, infra upgradation & PM at IBS sites.
- Restoration of locked/halted sites by coordinating with TOCOS.
- Resolved customer complaints for key and strategic accounts in a timely manner, enhancing customer satisfaction.
- CMO validation and sign off with TOCOS and partner.
- Enhanced and maintained customer network experience through proactive monitoring and issue resolution.
- Network Alarm Monitoring, Fault Management & Troubleshooting.
- Troubleshooting with FE for HW/SW Alarms or cabling related issues.
- Troubleshooting alarms (VSWR/SFP/CPRI/RETS etc.).
- Troubleshooting of different typess of Radio (RRUS 01, RRUS 12, RRUS 4419, RRUS 2219 BO, RRUS2219 B3, RRU4412B40, RRUS 2276 B3-81, RRUS 4418840T, RRU 6626 66B1 6683C, RRU 8863 840).
- Troubleshooting of different types of basebands 5216, 6630, 6631, 6502, 6303, 6651.
- Commissioning and troubleshooting of TXN nodes, AMM2P, 6P, 20P, ML-6651, 6691, 6693, 6366.
Zonal Technical Manager
Essjay Ericsson Pvt. India Ltd.
Agartala
12.2018 - 11.2023
- Manpower management (handling team of 15 members).
- First point of contact for all kinds of customer escalations.
- Troubleshooting of different type Radio (RRUS 01, RRUS 12, RRUS 4419, RRUS 2219 BO, RRUS2219 B3, RRU4412B40, RRUS 2276 B3-B1, RRUS 4418840T, RRU 6626 66B1 6683C, RRU 8863 840).
- Troubleshooting of different types of basebands 5216, 6630, 6631, 6502, 6303, 6651.
- BBU segregation, technology migration (FDD and TDD).
- Remotely RET troubleshooting for field support.
- Loading of new sites, TRX addition and removal, device attachment for site at BSC end.
- Troubleshooting of Ericsson RBS 2000 series all types: indoor, outdoor, Micro BTS (RBS2204, 2204V2, 2206, 2206V2, 2111, 2964, 2964V2, 2954, 2954V2).
- VLAN routing from MUX to site.
- Commissioning of Transmission Nodes and Traffic routing from BSC to site.
- Infra checkup of BSC, MSC & sites.
- Maintaining Backup of BSC & TXN nodes.
- Monthly PM of critical sites.
Cluster In charge of TRIPURA
IDEA CELLULAR LTD
Agartala
03.2018 - 12.2018
- Monthly PM of critical sites.
- Commissioning & maintenance of 2G & 4G BTS (ERICSSON 2000 & 6000 family).
- Commissioning & maintenance of TXN nodes (Ceragon) and Traffic routing.
- Infra checkup of BSC sites.
- First point of contact for all kinds of customer escalations.
- Troubleshooting of SMPS & PIU.
- Alarm Integration.
- Termination of alarms in SMPS to DDF.
- LVD settings of critical & non-critical load.
Cluster In charge (O&M Engineer)
AIRCEL Operations with Ericsson India Pvt. Ltd
Agartala
06.2006 - 06.2018
- Infra checkup of BSC, MSC & sites.
- Technology: GSM 900 & 18008 2100.
- Site Loading from BSC.
- Definition of sites in the MSC, announcement loading in MSC.
- Maintaining Backup of BSC, MSC & TXN nodes.
- Monthly PM of critical sites.
- Manpower management, resolving owner/local issues.
- First point of contact for all kinds of customer escalations.
- Commissioning of Transmission Nodes and Traffic routing from BSC to site.
- Commissioning of Transmission MUX (OMS 860,870,1410 & SPO 1460).
- Commissioning and integration of 2G & 3G BTS (ERICSSON 2206, 2204V2, 2954, 2964, 2954 V2, 2964V2 & 6000 family).
- Trouble shooting & resolving of TXN & BTS related issues.
- Trouble Shooting of faults and Alarms from BSC End.
- Alarm Integration.
- Testing of VSWR using site master (BIRD, ANRITSU).
- Antenna Orientation/Tilt changes and Radio Alignment.
- Termination of alarms in SMPS to DDF.
- Troubleshooting of SMPS & PIU.
- LVD settings of critical & non-critical load.
- Alarm settings in SMPS.
- Battery backup testing of MSC and sites.
- Troubleshooting of any faults related to PDF, EPDU in BSC & MSC.
O&M Technician
ASTER INDIA Pvt. Ltd
Agartala
06.2006 - 06.2007
- 1 yr Experienced as O & M Technician on AIRCEL PROJECT with ASTER INDIA Pvt. Ltd.
- Installation & commissioning of SMPS, battery bank.
- Troubleshooting of SMPS & PIU.
- Maintenance of DG sets (Kirloskar, Mahindra) & other Electrical equipments.
- Extension of power connections from ACDB to SMPS & distribution of load.
- Termination of alarms in SMPS to DDF.
- All power and earthing connection of Electrical apparatus, alarm definition.
- LVD settings of critical & non-critical load.
Education
Diploma -
Electronics & Tele Communication
05-2013
ITI in Electrical -
Don Bosco Technical School
Shillong, India07-2005
Matriculation -
Tripura Board of Secondary Education
Tripura01-2003
Skills
- Project management
- Risk assessment
- Stakeholder engagement
- Operation management
- Performance monitoring
- Team leadership
- Technical support
- Customer escalations
- Network troubleshooting
- TXN nodes
- RAN nodes
- Site maintenance
Accomplishments
- Received KUDOS certificate from ZSM.
- Received best ZTM award 3 times.
Languages
English- Proficient
Bengali- Native, Proficient
Hindi- Proficient
Personal Information
- Date of Birth: 15/01/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Disclaimer
I certify that all the above information provided by me is true to the best of my knowledge and belief.
Timeline
Project Manager
Gumbi Software Pvt. Ltd.
09.2025 - Current
Customer Experience Manager
Bharti Airtel Ltd
12.2023 - 09.2025
Zonal Technical Manager
Essjay Ericsson Pvt. India Ltd.
12.2018 - 11.2023
Cluster In charge of TRIPURA
IDEA CELLULAR LTD
03.2018 - 12.2018
Cluster In charge (O&M Engineer)
AIRCEL Operations with Ericsson India Pvt. Ltd
06.2006 - 06.2018
O&M Technician
ASTER INDIA Pvt. Ltd
06.2006 - 06.2007
Diploma -
Electronics & Tele Communication
ITI in Electrical -
Don Bosco Technical School
Matriculation -
Tripura Board of Secondary Education