Joseph Robertson

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Set clear team goals and delegated tasks and set deadlines.
• Produced weekly, daily and monthly activity reports and forecasts.
• Mentored junior team members, providing guidance and support to enhance their career progression.
• Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.

I served in the US Infantry as a Mortarman. Served in Desert Shield Desert Storm from Dec 1990 - June 1991.Exited the Army with a Honorable Discharge . Served in the Indiana National Guard from Jan 1992-Jan 1997.