Joseph Shine
Housekeeper
kerala
Summary
Bringing strong communication and organisational skills, with knack for maintaining cleanliness and order. Adept at multitasking and prioritising tasks, ensuring high standards of hygiene and guest satisfaction. Display proactive attitude, always eager to assist and improve environment.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Housekeeping Supervisor
Green Palace Residency, Vagamon
06.2024 - Current
- Supervise Housekeeping Staff – Assign daily tasks, monitor performance, and ensure staff adhere to cleaning standards.
- Inspect Rooms and Areas – Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance.
- Train and Guide Staff – Train new employees on housekeeping procedures, safety, and hotel policies.
- Manage Inventory – Monitor and control use of cleaning supplies and linen; request replenishments as needed.
- Ensure Guest Satisfaction – Handle guest complaints related to housekeeping and take corrective action promptly.
- Coordinate with Other Departments – Work closely with front office and maintenance to ensure smooth operations.
- Maintain Health and Safety Standards – Ensure compliance with hygiene, sanitation, and safety regulations.
Housekeeping Attendant
Hilton Bangalore Embassy Goliflinks
07.2024 - 06.2024
- Conducted stock counts of minibar items , promptly ordering low-stocks to main bar when required.
- Participated in periodic inventory counts to support accurate supply ordering.
- Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
- Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
- Operated cleaning equipment safely, following manufacturer's instructions to prevent accidents.
- Managed laundry duties including washing, drying, and folding linens accurately.
- Cleaned guest rooms and changed linen to high standards.
- Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
- Handled lost and found items according to hotel policy, safeguarding guest property.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Provided excellent customer service by responding to guest requests courteously.
Education
Bachelor of Hotel Management -
St. Joseph's Institute of Hotel Management
Certificate of higher education -
Sarvodaya Higher Secondary School
Skills
Hospitality understanding
Customer Service
Professional attitude
Effective multitasking
Safe working awareness
Front desk communications
Hobbies and Interests
- Travelling
- Music
- Movies
Personal Information
Timeline
Housekeeping Attendant
Hilton Bangalore Embassy Goliflinks
07.2024 - 06.2024
Housekeeping Supervisor
Green Palace Residency, Vagamon
06.2024 - Current
Bachelor of Hotel Management -
St. Joseph's Institute of Hotel Management
Certificate of higher education -
Sarvodaya Higher Secondary School