Josephine Fernandes
Khaitan
Summary
Compassionate and patient aspiring Preschool/Primary Teacher currently pursuing a Diploma in Early Childhood Care and Education (ECCEd), with experience in home tutoring children aged 2-10 years. Skilled in designing creative activities that improved student literacy scores by 25% and boosted overall engagement. With over 10 years of office administration and client management, I bring proven strengths in communication, problem-solving, and organization-skills that directly support classroom management, parent engagement, and administrative operations.
Overview
15
15
years of professional experience
Work History
Executive - Global Mobility
Learning Mate Solutions
Mumbai
05.2023 - 08.2024
- Coordinated executive training and global travel logistics, reducing scheduling conflicts by 30%.
- Streamlined documentation processes, increasing operational efficiency.
Guest Relation Officer
Gold Finch Hotel
Mumbai
12.2022 - 04.2023
- Delivered exceptional guest support, resolving 90% of queries on first contact.
- Strengthened communication and customer satisfaction through proactive service.
Executive Assistant to Director
Sens Geomatic Pvt Ltd
Mumbai
01.2022 - 10.2022
- Managed executive schedules, confidential records, and travel.
- Coordinated events that improved team productivity by 20%.
Guest Relation Officer & Banquet Coordinator
Gold Finch Hotel
Mumbai
12.2019 - 12.2021
- Organized banquet operations for groups of up to 200 guests.
- Scheduled training sessions and supported AV/IT setups for staff, enhancing training effectiveness.
Operation Executive
VFS Global
Mumbai
04.2019 - 11.2019
- Managed client documentation with 98% accuracy, ensuring compliance.
- Built strong client relationships through clear communication.
Guest Service Officer - Reservations
Hyatt Regency
Mumbai
10.2017 - 03.2018
- Handled reservations and complaints, achieving a 95% resolution rate.
- Delivered service excellence transferable to parent communication in childcare.
Senior Travel Executive
Pricol Travel
Mumbai
04.2016 - 10.2017
- Provided tailored travel solutions, improving customer retention by 15%.
- Strengthened client relationships, showcasing adaptability.
Operation Executive
VFS Global Services
Mumbai
04.2014 - 04.2015
- Processed visa applications with precision and compliance.
- Enhanced customer satisfaction by maintaining clarity in communication.
Tour Coordinator (Internship)
Club7 Holidays Ltd
Mumbai
12.2013 - 03.2014
- Coordinated group itineraries and visa processes.
- Delivered accurate documentation and travel support.
Home Tutor (Part-Time)
Mumbai
06.2009 - 01.2024
- Tutored children aged 2-10 in English, Math, and Science, leading to improved grades and confidence.
- Designed engaging lesson plans that boosted literacy and numeracy skills by measurable margins.
- Supported school homework and promoted independent learning among students.
Education
Diploma - ECCEd (Early Childhood Care and Education)
08.2025
PG Diploma - Travel & Tourism Management
12.2013
Bachelor of Management Studies -
04.2013
Skills
- Child observation & activity-based learning
- Curriculum and classroom support
- Parent & staff communication
- Administrative coordination & record-keeping
- MS Office & Google Suite
- First Aid & CPR
- Problem-solving and conflict resolution
- Multicultural communication skills
Accomplishments
- Consistently praised by parents for creating engaging and effective home tutoring sessions.
- Recognized for reducing administrative errors by 20% in multiple roles.
- Awarded 'Best Customer Service' recognition during hospitality tenure.
Timeline
Executive - Global Mobility
Learning Mate Solutions
05.2023 - 08.2024
Guest Relation Officer
Gold Finch Hotel
12.2022 - 04.2023
Executive Assistant to Director
Sens Geomatic Pvt Ltd
01.2022 - 10.2022
Guest Relation Officer & Banquet Coordinator
Gold Finch Hotel
12.2019 - 12.2021
Operation Executive
VFS Global
04.2019 - 11.2019
Guest Service Officer - Reservations
Hyatt Regency
10.2017 - 03.2018
Senior Travel Executive
Pricol Travel
04.2016 - 10.2017
Operation Executive
VFS Global Services
04.2014 - 04.2015
Tour Coordinator (Internship)
Club7 Holidays Ltd
12.2013 - 03.2014
Home Tutor (Part-Time)
06.2009 - 01.2024
Diploma - ECCEd (Early Childhood Care and Education)
PG Diploma - Travel & Tourism Management
Bachelor of Management Studies -
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