Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Josephine Joshna

Hyderabad

Summary

Dynamic Brand Ambassador with a proven track record at Tech Mahindra, excelling in sales strategy development and team training. Adept at troubleshooting and diagnostics, I foster strong client relationships and implement innovative marketing strategies, driving engagement and achieving targets. Recognized for delivering exceptional customer service and enhancing brand visibility through impactful events.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

Tech Mahindra
Hyderabad
05.2023 - Current
  • Working for Verizon Wireless (the network America relies on), I currently collaborate with clients and fill the gap between Verizon and Tech Mahindra by attending client sales and revenue calls, strategizing the sales and action plans, and implementing the same on the production floor in order to reach the given targets for the site.
  • I represent the face of Verizon in branding, as a product, sales expert, and in providing exceptional customer service. I train new teams by coaching and providing feedback, auditing contacts, and providing ground-level support.
  • Implemented creative strategies by hosting events to attract attention during large public events.
  • Effectively built relationships with both established and potential customers.
  • I attended workshops, conferences, and gave presentations at the executive level, as well as other marketing events, as a representative of the company.
  • Employed basic selling techniques to engage with customers.
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Trained new Brand Ambassadors, sharing best practices and brand values across India for Verizon.

Sr Technical Support Representative

Tech Mahindra
Hyderabad
05.2022 - Current
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all service-related technical issues, billing concerns, etc.
  • Network/Device troubleshooting.
  • Approached customers and engaged in conversations through the use of effective interpersonal and people skills.
  • Upselling the best-suited mobile plans and features.

Social Media Specialist

Amazon Development Center
Hyderabad
09.2018 - 11.2020
  • Amazon, being an e-commerce handling site, experienced dealing with customer concerns over public social platforms, i.e., Facebook, Twitter, and Instagram.
  • Social Media, being the team handling higher-level escalations post-ECR, works on concerns, investigating with delivery teams, warehouse mentors, seller supports, etc.
  • Categories handled include Amazon Prime subscriptions, Prime Music, Prime Contests, website issues, orders, payments, etc.

Digital Interaction Advisor

[24]7 ai Private Limited
Hyderabad
08.2017 - 09.2018
  • Ensured a superior guest experience by addressing guest concerns, demonstrating empathy, and resolving problems efficiently.
  • Worked on tools (Salesforce, Citrix, and CRM).

Education

Telangana State Board - MPC

St Anns Junior College
Hyderabad
06-2016

Skills

  • MS Office - Word, Excel, PowerPoint, and Outlook
  • Troubleshooting and Diagnostics
  • Sales strategy development
  • Market research analysis
  • Team training facilitation
  • Adaptability

Accomplishments

  • Awarded a certificate of 'Respect' from Best Buy
  • I was appreciated by the PSOs and leadership for being the best active host
  • Verizon and Amazon have awarded me monthly and quarterly for my contributions

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Brand Ambassador

Tech Mahindra
05.2023 - Current

Sr Technical Support Representative

Tech Mahindra
05.2022 - Current

Social Media Specialist

Amazon Development Center
09.2018 - 11.2020

Digital Interaction Advisor

[24]7 ai Private Limited
08.2017 - 09.2018

Telangana State Board - MPC

St Anns Junior College

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Josephine Joshna