JOSEPHINE PRIYA
Hyderabad
Summary
Accomplished Senior Advisory Consultant with Global University Systems, leveraging exceptional negotiation skills and empathy to exceed enrolment targets by 20%. Proven track record in pipeline management and customer relationship building, enhancing institutional growth. Adept at collaborating across teams to ensure seamless processes and accurate documentation, driving success in competitive environments.
Overview
18
18
years of professional experience
Work History
Senior advisory consultant
Global University Systems
02.2025 - 11.2025
- Meeting monthly, quarterly, and annual enrolment and deposit targets to contribute to the institution's growth.
- Counselled and guided students in selecting suitable courses based on educational background.
- A role focused on providing expert advice to potential students and assisting them with appropriate programmes.
- Assisted students with applications and document requirements to support the admission process.
- Collaborating with the admission team to facilitate timely response and seamless enrolment.
- Followed up rigorously with students and arranged video consultations to understand requirements and address needs effectively.
- Reviewed student billing records for accuracy of invoices, fees, and payment schedules, ensuring compliance with institutional standards.
- Maintained proper documentation and audit- ready records for all billing activities.
- Collaborating closely with Finance and accounts team to support invoice generation and release for students.
Inside Sales Account Manager 2
Dell Technologies Ltd
Hyderabad
01.2015 - 08.2024
- Managed a team of nearly 4000 accounts, including high and low spend accounts.
- Mainly emphasizes on low-spend accounts. Scheduled and held customer calls to gain insight into their core business and infrastructure, enabling the identification of potential opportunities.
- Served as liaison between customers and technical team to enhance communication and resolve customer issues promptly.
- Utilized effective tactics for identifying more ISG opportunities, resulting in increased profitability and revenue.
- Developed strong relationships with customers to identify and pursue additional business opportunities.
- Learning thoroughly about their business to understand and facilitate their needs.
- Activated lapsed accounts promptly to establish a healthy sales pipeline.
- Managed quality, agility, and risk during solution delivery to ensure effective project execution.
Customer Resolution Group
Dell Technologies Ltd
Hyderabad
06.2007 - 12.2014
- Facilitated monthly reviews with stakeholders to discuss successes and opportunities for improvement.
- Developed policies and procedures for handling customer resolutions efficiently and accurately.
- Reviewed incoming requests from customers and assigned them appropriately based on urgency levels.
Customer Care Expert
Dell Technologies Ltd
Hyderabad
08.2005
- Responded promptly to incoming calls from customers while providing excellent service standards.
- Handled escalations professionally and efficiently, ensuring customer satisfaction at all times.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Ensure invoicing complies with payor guidelines, SLAs, and regulations.
- Provided invoices to the customers on a timely manner and ensured accuracy and also helped in reducing invoice turnaround.
- Collaborated with the sales and the collections team if there are any overlapping invoices and if there are any, aligning them appropriately according to the payment term.
Education
Associate of Arts -
Dr BR Ambedkar University
Jubilee Hills03.2004
High School Diploma -
St Francis College
Secunderabad03.1998
St Anns Bolarum
03.1996
Skills
- Pipeline Management
- Account planning
- Cold calling expertise
- Product branding
- Account Management
- Sales Coaching
- Exceptional Negotiation skills
- Customer Relationship Building
- Competitor research
- Communication
- Empathy
- Interpersonal skills
- Mentoring
- Cognitive and Analytical skills
- Critical thinking
- Data Analysis
- Root cause analysis
- Incident Documentation & Escalation
Awards
- On the spot award (Dell- US 2005)
- Best agent of the quarter (Dell- US 2006)
- Employee of the month (Dell- EMEA- 2008)
- Recognition for the process improvement (Dell- EMEA)
- Best employee of the month (Dell UK - 2015)
- Best Team of the quarter (Dell UK- 2017)
- Best LOR of the month (Dell UK - 2022)
- Best LOR of the quarter (Dell UK)
Timeline
Senior advisory consultant
Global University Systems
02.2025 - 11.2025
Inside Sales Account Manager 2
Dell Technologies Ltd
01.2015 - 08.2024
Customer Resolution Group
Dell Technologies Ltd
06.2007 - 12.2014
Customer Care Expert
Dell Technologies Ltd
08.2005
Associate of Arts -
Dr BR Ambedkar University
High School Diploma -
St Francis College
St Anns Bolarum