JOSEPHINE PRIYA
Inside Sales Representative
Hyderabad
Summary
Diligent Inside Sales Representative focused on building loyalty and long term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
11
11
years of professional experience
Work History
Customer Resolution Group
Dell Technologies Ltd
06.2007
- Facilitated monthly reviews with stakeholders to discuss successes and opportunities for improvement.
- Developed policies and procedures for handling customer resolutions efficiently and accurately.
- Reviewed incoming requests from customers and assigned them appropriately based on urgency levels.
Customer Care Expert
Dell Technologies Ltd
08.2005
- Responded promptly to incoming calls from customers while providing excellent service standards.
- Handled escalations professionally and efficiently, ensuring customer satisfaction at all times.
- Maintained accurate records of customer interactions and transactions in the company database.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Senior advisory consultant
Gus Education India
02.2025 - Current
- A role focussed on providing expert advise to potential students and assisting them with appropriate programmes.
- Counselling and guiding the students to take the suitable course depending on their educational background.
- Assisting students with applications, document requirements and understating the admission process to ensure a smooth enrolment experience
- Meeting monthly, quarterly, and annual enrolment and deposit targets to contribute to the institution’s growth
- Collaborating with the admission team to facilitate timely response and seamless enrolment.
- Maintaining excellent pipeline hygiene to ensure all the leads are worked on a timely basis.
- Rigorous follow up with the students and arranging video consultation service to understand their requirements and address all their needs.
- Creating positive environment and providing assurance to the students landing in the queue
Inside Sales Account Manager 2
Dell Technologies Ltd
01.2015 - 08.2024
- Worked as a Bids and Tender Manager, where I had an opportunity to manage a team almost 4000 accounts, including a mixture of high and low spend accounts.
- Mainly emphasizes on low-spend accounts. Scheduled and held customer calls to gain insight into their core business and infrastructure, enabling the identification of potential opportunities
- Served as liaison between customers and technical team to enhance communication and resolve customer issues promptly.
- Utilized effective tactics for identifying more ISG opportunities, resulting in increased profitability and revenue.
- Building good acquaintance with the customers mainly to identify more opportunities from their business.
- Learning thoroughly about their business to understand and facilitate their needs.
- Working rigorously on lapsed accounts and activating them on a timely manner to generate healthy pipeline.
- Quality, Agility, and Risk Management are the key areas of solution delivery apart from cost.
Education
Associate of Arts - undefined
Dr BR Ambedkar University
Jubilee Hills03.2004
High School Diploma - undefined
St Francis College
Secunderabad03.1998
undefined
St Anns Bolarum
03.1996
Skills
Pipeline Management
Timeline
Senior advisory consultant
Gus Education India
02.2025 - Current
Inside Sales Account Manager 2
Dell Technologies Ltd
01.2015 - 08.2024
Customer Resolution Group
Dell Technologies Ltd
06.2007
Customer Care Expert
Dell Technologies Ltd
08.2005
Associate of Arts - undefined
Dr BR Ambedkar University
High School Diploma - undefined
St Francis College
undefined
St Anns Bolarum