Power Bi
Josephine Priyadarshini J
Bangalore
Summary
Motivated Fraud Specialist touting 2 years of expertise in investigating suspicious activity for FHL ,Reg E & IBP queue. Knowledgeable resource committed to finding answers and working with internal clients and customers. Promoting exemplary skills in project management, analytics, fraud pattern detection and customer obsession.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Fraud Specialist I
Jpmorgan Chase & Co
12.2022 - Current
- Cross-trained for - Fraud prevention (EMM) , Debit card & Internet Bill Pay claims
- Provide appropriate solutions through relationship building Communication Skills to customer
- Monitor transactions for potentially fraudulent activity.
- Analyze data and patterns to identify trends related to fraud.
- Restricting account when fraudulent activity is detected.
- Closing and re-issuing compromised debit cards and freezing account to prevent future fraud
- Help customers in disputing transactions done with debit card & chase online with maximum customer satisfaction
- Re-route funds from a closed , restricted or frozen account into a open account
- Helped new hires with Mock calls
Student success specialist
Think & Learn Pvt Lmt
03.2020 - 11.2022
- Conducted regular assessments of student progress, identifying areas for improvement and adjusting instructional approaches accordingly
- Implemented data-driven interventions to address skill gaps and promote overall student achievement
- Advised students on course selection based on their interests, goals, strengths, weaknesses, or specific requirements of their educational program or career pathway
- Developed and delivered targeted workshops on topics such as study skills, time management, and test-taking strategies
Junior Architect
Urban Space Architects
08.2020 - 11.2020
Design consultant
Trisha Interiors Extraordinaire
08.2019 - 01.2020
Education
N.R School of Architecture
Skills
Verbal and written communication
Software
Tableau
SQL
Python
Photoshop
Ms Excel
Personal Information
- Passport Number: R670543
- Date of Birth: 11/19/96
Accomplishments
- Gave training for all the teams about the 'chase app' navigation.
- Recognized for 'FCR' in the 1st quarter in 2023.
- Recognized for 'NTM' in the 1st quarter of 2024.
- Recognized in the 'FCP FRAUD SPECIALIST NEWSLETTER - April 2024'.
- Recognized in the 'Leaderboard award performance' for 'NTM'.
- Recognized in the 'Leaderboard award performance' for 'CONNECT US'.
Timeline
Fraud Specialist I
Jpmorgan Chase & Co
12.2022 - Current
Junior Architect
Urban Space Architects
08.2020 - 11.2020
Student success specialist
Think & Learn Pvt Lmt
03.2020 - 11.2022
Design consultant
Trisha Interiors Extraordinaire
08.2019 - 01.2020
N.R School of Architecture
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