Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Josephine Veena

Program Manager, CSM, SAFe Agilist Certification
Chennai,Tamil Nadu

Summary

Forward-focused Senior Program Manager with expertise in end-to-end project/program planning and implementation. Proficient in scope management, activity sequencing, effort and cost estimation, risk analysis, and quality management in accordance with international guidelines and norms. Possess insightful knowledge of managing delivery frameworks and implementing new technologies to streamline related activities while maintaining quality standards. Skilled in defining SLAs and SOPs, interacting with prestigious clients, business partners, and key stakeholders. Successfully spearheaded large-scale program management ranging from US$1 million to US$10 million, utilizing Agile and Phased Program Management approaches. Experienced in program governance, risk management, and offshore/onshore development models. Proficient in the Program Management Life Cycle, encompassing planning, designing, executing project frameworks, controlling, schedule development, resource management, project progress monitoring, and delivery. Collaborated with clients on E-Commerce projects for renowned companies such as Unilever, PT Astra, Lorna Jane, Petronas, Razer, Adani, Asian Paints, Xerox, and Nestle. Directed technology planning and direction, strategy development, leadership and implementation. Managed education and knowledge transfer processes while effectively handling change management and incident management. Demonstrated expertise in C-Level and executive reporting and management, business case development, business unit management, senior stakeholder management, and engagement.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Program Manager – E-Commerce

Iksula Private Ltd
Chennai
01.2024 - Current
  • Led e-commerce initiatives exceeding $15M, ensuring timely delivery and budget adherence
  • Directed cross-functional teams to meet ambitious project goals and deadlines
  • Acted as the primary liaison, aligning expectations and delivering consistent updates
  • Identified and mitigated project risks, ensuring continuity and success
  • Managed and allocated budgets effectively, driving cost efficiency for a large portfolio
  • Enhanced workflows to streamline execution and improve operational outcomes
  • Conducted competitive analysis to identify market gaps and trends
  • Validated product fit through customer surveys, interviews, and feedback sessions
  • Oversaw final product testing and debugging, ensuring readiness for launch
  • Developed comprehensive product documentation, including user manuals and FAQs
  • Delivered impactful product demos and prepared sales collateral
  • Defined target audiences and created detailed customer personas
  • Finalized pricing and positioning strategies to achieve market competitiveness
  • Orchestrated multi-channel marketing campaigns, including digital ads and social media
  • Trained sales teams on product features and key selling points
  • Developed sales materials such as brochures, pitch decks, and case studies
  • Integrated sales tools with CRM systems for lead tracking and reporting
  • Onboarded partners and resellers, equipping them with necessary resources and training
  • Designed and implemented robust distribution strategies, leveraging online and offline channels
  • Established customer support channels, including chat, email, and phone systems
  • Trained support teams and developed troubleshooting guides and FAQs
  • Planned and executed successful launch events, webinars, and demos
  • Collaborated with PR teams for media coverage and influencer engagement
  • Monitored key performance indicators (KPIs) post-launch, driving data-informed decisions
  • Created feedback loops for customer insights, refining GTM strategies as needed
  • Developed contingency plans to address risks like delays and supply chain issues
  • Ensured regulatory compliance, including data protection and industry standards
  • Finalized contracts and agreements with key partners and stakeholders

Senior Program Manager – E-Commerce

Blackstraw Private Ltd
Chennai
09.2023 - 12.2023
  • Managed multiple large-scale, complex projects with a focus on delivery excellence, including strategic planning and tactical execution
  • Developed and implemented strategies aligned with the organization's vision, ensuring effective execution and achievement of key objectives
  • Influenced customer perception, managed relationships, and drove account growth
  • Addressed current project requirements and anticipated future needs or issues
  • Ensured timely and budget-compliant delivery of software services and solutions, consistently meeting or exceeding customer and investor expectations
  • Oversaw contract management, profitability, and project parameters
  • Led organization-wide initiatives in knowledge sharing, innovation, and process improvement
  • Provided thought leadership and contributed to brand building
  • Coordinated with multiple units and cross-functional teams to create effective value chains for customers
  • Conducted regular reviews with stakeholders to ensure consistent strategy implementation and project alignment
  • Promoted and ensured the completion of documentation and knowledge management, integrating best practices into standard processes
  • Created and maintained program-level dashboards for effective project management
  • Provided guidance, mentored, and motivated team members
  • Managed conflicts and supported skill development with necessary certifications

Senior Program Manager – E-Commerce

BORN Commerce Ltd
02.2018 - 08.2023
  • Owned Delivery for the India and Japan Region portfolio size of US$ 10 Million
  • Engaged in Client management for all the projects to build the accounts
  • Client net promoter score maintained at an average > 8/10
  • Created delivery models and guidelines for complex engagements
  • Drive clients digital road map with a clear path of production release calendars
  • Guide and create the career path of the resources allocated (250+) to India and Japan regions in alignment with our Tech and QA practices
  • Review business needs and provide solution and implementation approaches both from a business and functional aspects
  • Create reusable artifacts from a solutioning and business aspects and share it with the broader internal and external teams
  • Created SoPs for new engagements to have smooth handshake between clients and our internal teams
  • Engaged on all presales activities from delivery standpoint for enabling sales teams to sell seamlessly
  • Drive Governance with internal and external stakeholders with clear traceability of improvement and decision making
  • Build team and capability in-house for various platforms like Vtex, Mirakl, SAP commerce, Adobe Magento and SFCC
  • Created a capability skill matrix with a clear I, T and π mapping for the resources
  • Drive the developer metrics for each projects aligned under the program with our internal practices
  • Won several awards for the projects on Asian Paints, Lorna Jane and Razer
  • Maintained account level margins > 40%

Senior Executive – Project Management

HCL Technologies Ltd
12.2011 - 01.2015
  • Created execution roadmaps to successfully establish the Operational Control Center (OCC) at Unilever, 2014-15
  • Steered Business Processing (IT Strategy & Implementation) to integrate Global Solution Management Team for monitoring & controlling the applications from a single hub
  • Ensured that the projects were delivered as per defined levels of quality, time and within budget, as per program plan and program governance arrangements
  • Defined the deployment strategy and implementation plan; managed project resourcing, information technology, communication management, Operational status reporting, Risk & Issue management, Knowledge management, and Infrastructure setup
  • Created and finalized Statements of Work (SOWs) by validating with the offshore & onsite SOW leads
  • Drove Infrastructure Readiness for the engagement; tracked the asset management, Hardware license tracking, Software license tracking, Consumables tracking and Seat allocation of the resources on boarded
  • Engaged in the resource planning & utilization, budgeting & cost control; developed the Strategic and Operational Plan
  • Managed on-boarding process of resources joining the Xerox Engagement

Project Management Executive

WIPRO Technologies Ltd
03.2006 - 11.2011
  • Led projects to drive innovation/deliver new efficiencies and cost reduction for Vertical Domain Banking and Finance
  • Administered Resource Management: Project staffing, resource inductions & releases
  • Maintained key program performance data for evaluations to support key decision-making program performance analysis
  • Drove major improvements in data quality & integrity; facilitated best practices sharing; performed Program Audits for process & product quality along with SQA
  • Developed and upgraded IT project documentation along with end-to-end coordination of project activities
  • Facilitated the normalization curve of the resources in the project according to the project budget
  • Communicated with internal/external clients to determine specific requirements and expectations; managed client expectations as an indicator of quality
  • Steered Knowledge Transfer; obtained knowledge from the Onsite Coordinator and updated team on the same
  • Acted as a representative of the company and complies with company policies, procedures, & applicable laws; allocated daily tasks and monitored the work done by the analyst
  • Ramped up Incident & Request Flow Service Level Agreement (SLA) adherence from 50% to 80% through daily reviews
  • Performed Quality Audits for the analyst, to achieve improved quality control and output that was ‘right the first time'

Revenue Initiative division officer

Maruwa Malaysia
11.2005 - 03.2006

Education

MBA - Human Resource

Anna University
Chennai, Tamil Nadu
06.2009 - 01.2011

PG Diploma - Marketing Management

Loyola Institute Of Business Administration
Chennai, Tamil Nadu
06.2005 - 01.2006

Bachelors - Commerce

Stella Maris College
Chennai, Tamil Nadu
06.2002 - 01.2005

Skills

Strategic goal development

Change management

Implementation planning

Strong analytical skills

Project leadership

Agile methodology

Strategic planning

Analytical skills

Analytical skills

Awards

  • Employee of the Quarter award @iksula Pvt Ltd
  • Best Versatile Project Manager @ BORN Commerce
  • Trophy for Technical Operations Implementation of Charm Process from UNILEVER client @HCL
  • Best Client Interaction Award for implementing FFPS project for Xerox client @ HCL
  • Best PMO Employee award for ERS domain @ HCL
  • Feather on the CAP award for Nestle project @ Wipro

Timeline

Senior Program Manager – E-Commerce

Iksula Private Ltd
01.2024 - Current

Senior Program Manager – E-Commerce

Blackstraw Private Ltd
09.2023 - 12.2023

Senior Program Manager – E-Commerce

BORN Commerce Ltd
02.2018 - 08.2023

Senior Executive – Project Management

HCL Technologies Ltd
12.2011 - 01.2015

MBA - Human Resource

Anna University
06.2009 - 01.2011

Project Management Executive

WIPRO Technologies Ltd
03.2006 - 11.2011

Revenue Initiative division officer

Maruwa Malaysia
11.2005 - 03.2006

PG Diploma - Marketing Management

Loyola Institute Of Business Administration
06.2005 - 01.2006

Bachelors - Commerce

Stella Maris College
06.2002 - 01.2005

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Josephine VeenaProgram Manager, CSM, SAFe Agilist Certification