Joseph Julius Bosco Arockia Dass

• Lead/Manager for NAM testing Organization - QE COE Governance Reporting making use of visually rich dashboards and reports to support operations with use of advanced visualization and reporting tools such as Tableau and Cognos
• Review, identify, update and prioritize strategic initiatives to provide comprehensive support to senior leadership.
• Map current business and operational processes and recommended areas for improvement by overhauling operational workflow to launch Test Managers Analytical Engine, executive level summarized tool as new processing platform.
• Facilitate creation of governance policy for adoption by senor managers and director level. Plan budgets and communication initiatives for comprehensive facility management and allocation of space and funds.
• Participate in organization re-branding and targeting of new areas and programs to attract and retain members. Generate financial and operational reports to assist management with business strategy. Attract and retain new members through organizational rebranding and targeting marketing campaigns to specific audiences.
• Synthesize and interpret relevant data to generate comparisons of current and historical information. Leverage applications and tools to analyze data, compile and visualize historical information.
• Researched and compiled tailored monthly analytics and automated dashboards/reports for senior management with Tableau. Reduced operational risks while organizing data to forecast performance trends.
• Exported and converted raw data from various databases and applications to extrapolate data into usable reports. Also developed Testing Script and Defect metrics derived from raw company data to track improvements in organizational efficiency.
• Optimize system and platform performance capabilities in most efficient, practical way possible on dashboards worked as well as scheduling tools. Mitigated business risks by working closely with staff members and assessing performance.
• Identified opportunities to improve business process flows and productivity. Demonstrated proficient leadership skills to motivate employees and build competent teams by clarifying roles, responsibilities and expectations of staff. Also observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Module lead for GCT Metrics portal, which prepares reports/dashboards from HP Quality Centre (testing tool for CITI) for GCT testing managers

Roles and Responsibilities:

• Developed interactive dashboards and analytical engines using Tableau for multiple regions like North America, Mexico-LATAM, APAC which gets data from multiple sources (HP ALM, ZEPHYR, SharePoint user entries)
• Created cubes and packages based on amount of data and requirement from business using Cognos
• Discuss with clients on requirements and planning to effectively finalize requirement and plan implementation by thorough analysis
• Analyze and validate reported data with manual report team to finalize accuracy of data and eliminate manual process
• Spearheaded and implemented TM Analytical Engine project, which acts as one stop solution for all testing needs of GCT testing organization with data from multiple sources helping test managers to make quick decisions
• Created process and delivery improvements to reduce build cycle time. Implemented best practice to improve performance of job runs in Autosys, which helped in saving $10500 USD
• AGILE methodology
• Module lead for a team of seven, effectively monitoring on development, testing activities and mentoring them professionally.

• Global Management reporting, an initiative to identify, consolidate, and suggest the correct reporting tool to automate management reports to the CEO of organization

Roles and Responsibilities:

• As a development lead, discussing with customers to understand their requirement on the manual management report conversion
• Prepare inventory of all management reports and analyze the functionality involved to narrow down the best possible tool for automation
• Provided demos on multiple reporting and visualization tools to the business to pick the best, which provides solution
• Implemented the finalized solution by automating 98% of the reports, which has reduced huge manual effort, time consumption with accurate reports generated
• Setup client network for entire Uruguay and Columbia TATA offices by interacting with multiple networking teams and networking vendors.
• Developing interactive dashboards using Cognos, create cubes and packages based on the amount of data and the requirement from business.
• Discuss with clients on the requirements and planning to effectively finalize the requirement and plan the implementation.
• Spearheaded and implemented the conversion of the Database from SQL server to Teradata which helped in creating intraday schedules (4 times a day) helping in near real time reporting. This was mentioned and appreciated in GCT newsletter under 'What's New in GCT'.
• The same was nominated for BFS best performance improvement from Cognos team in CITI North America.
• Implemented a best practice to automate the report creation and bursting to SharePoint, which resulted in saving 720h per year and close to $ 35000 USD.
• Scheduling and Monitoring using Autosys.
• AGILE methodology.
• Module lead for a team of 10 effectively monitoring on the development, testing activities and mentoring professionally.
• Implemented Bit Bucket as a process for the entire CITI BI NA to use it as an inventory/repository for all codes developed.
• Coordinate in all internal and external audits for the organization by collecting all evidences required by the auditors.
• Provide presentations on the new features implemented to other Organizations helping the company to sign contracts with 3 new customers.
• Setup client network for entire Mexico TATA offices by interacting with multiple networking teams and networking vendors.

Global Functions Dashboard, An one stop reporting solution which provides the complete banking information across various domains such as Collections, Fraud and Credit

Roles and Responsibilities:

• As a developer, understanding of requirement and identified areas of development.
• Prepared structural design document and developed GUI for project.
• Developed many modules in product, which involved java scripting.
• Identifying and fixing various issues related to development and deployment of application.
• Taken whole ownership of module and lead team size of 4.
• Interacted with customer through chat and e-mail for efficient deliverable.

Roles and Responsibilities:

• Service desk analyst, helped in fixing issues related to connectivity and routing technical issues to corresponding teams.
• Job monitoring and alerting corresponding teams in case of any.
• Quick bug fixing and problem solving.
• Interacted with customer and was single point of contact during period 6/10 to 12/10.
• During this period, project achieved maximum rating of 7/7 from Customer.