JOSEPH RAJ M
BANGALORE
Summary
Results-driven professional specializing in customer relationship management and complaint resolution. Achieved lead conversion and monthly sales targets through strong product knowledge and active listening. Contributed to customer satisfaction and engagement while fostering teamwork and effective problem-solving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Support Executive
HSBC Electronic Data Processing India Pvt. Ltd.
Bangalore
03.2022 - 07.2026
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product information.
- Maintained up-to-date knowledge of banking products and services offered.
Senior Telesales Representative
Blink marketing solutions Pvt
Bangalore
02.2021 - 11.2021
- Converted leads into customers for personal loans through proactive outbound calls.
- Explained loan features, eligibility, and documentation requirements to facilitate informed decisions.
- Achieved monthly sales targets by effectively engaging customers and performing timely follow-ups.
Tele Caller
FINANCE HUB (Ruloans)
Bangalore
05.2017 - 11.2020
- Conducted outbound calls to promote financial products and services.
- Provided clear explanations of loan options and terms to customers.
Education
B.COM -
Gandhi Education Of Management & Technology(GEMT)
BANGALORE12-2018
Skills
- Customer complaint resolution
- Customer relationship management
- Product knowledge
- Customer data analysis
- Problem solving
- Time management
- Active listening
- Strong teamwork
Languages
- English
- Kannada
- Tamil
Personal Information
Date of Birth: 03/20/95
Profile Summary
4+ Years, HSBC Electronic Data Processing India Private Limited, UKCC, 03/31/22, Present, Targeting new and challenging position in sales & Marketing, Strategic Planning & New Business Development with leading organizations across diverse sectors
Timeline
Customer Support Executive
HSBC Electronic Data Processing India Pvt. Ltd.
03.2022 - 07.2026
Senior Telesales Representative
Blink marketing solutions Pvt
02.2021 - 11.2021
Tele Caller
FINANCE HUB (Ruloans)
05.2017 - 11.2020
B.COM -
Gandhi Education Of Management & Technology(GEMT)