Joseph Rajasekar S M

• Spearheaded development of foundational RPA components, creating modular connectors to enable seamless integration with mailboxes, ERP systems, and other enterprise applications
• Contributed to the development of Large Language Models (LLMs) for automated invoice processing, enabling accurate data extraction from diverse invoice formats

• Directed multi-disciplinary teams to achieve company objectives, fostering culture of innovation and collaboration.
• Oversaw daily operations across multiple departments, streamlining processes for maximised efficiency.
• Defined clear mission and vision to provide direction and purpose for organisation, supporting overall business plan.
• Encouraged innovation and continuous improvement, promoting a culture of excellence across all aspects of the business.
• Engaged in thought leadership, contributing to industry discussions and positioning the firm as a market leader.

• Managed high-value projects within cost, quality and timeframe targets through professional team coordination.
• Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
• Managed cross-functional teams to deliver projects on time and budget.

Work Location: India/Bangalore Client : American Express

• Implemented automatic problem ticket resolution as soon as they are raised in the system for specific categories of issues within Big Data/Hadoop infrastructure, eliminating the need for manual involvement through the use of ML algorithms for text classification.
• Simplified the process of managing infrastructure support, particularly in relation to Big Data, Hadoop, RHEL, and other servers.
• Involved in successful optimisation of big data IT infrastructure of American Express (clusters with more than 3000+ servers)
• Handled operatioins of Infrastructure production support for L1/L2 levels

Clients handled : Woodruff & Sawyer & Heffernan B2B Insurance , Sobeys, MetLife US

Work Location: India/Chennai

• Managed and provided strategic direction to a team of over 60 employees for multiple projects exceeding $3 million in yearly revenue.
• Managed the P&L of multiple customer accounts, optimising costs to meet the company's profit margin targets.
• Successfully handled the responsibility of projecting monthly revenue, forecasting, resource recruitment planning, team building for new projects, and all other project management activities.

Client: American Express., US & UK

Work Locations: India/Chennai, UK/Brighton & Burgess Hill

• Effectively managed multiple projects in the role of Technical Lead, SME, and End-to-End Project Manager across different locations, including India and the UK.
• Delivered multiple projects within diverse mainframe applications as a Technical Lead/SME, adeptly addressing emerging business needs; skillfully presented client-focused solutions.
• Participated in Architecture Review Board meetings and obtained agreement from Client Portfolio Architects (PFAs) on multiple crucial projects.
• Managed and executed multiple successful special projects for the Cards and Payments domain, with a focus on the financial capture platform and merchant services platform for the US, Canada, and EMEA markets.

Client: ADP Wilco Private Limited, Hyderabad