Joseph Kancharla
Channel Team Lead Operations Management
Visakhapatnam,TG
Summary
Experienced performance-oriented individual seeking a challenging role in business management. Strong communication, conflict resolution, and customer management skills. Proven track record as a team leader with expertise in directing workgroups, developing strategies, providing training, setting goals, and obtaining valuable team feedback. Recognized for excellent interpersonal and communication abilities, with a focus on effectively communicating goals and vision for success. Skilled problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Channel Team Lead - L3
Amazon
11.2023 - Current
- Driving performance metrics, forecasting and identifying potential opportunities for improving Customer Experience
- Developing wide programs around performance improvement, cycle time improvement for returns, financial auditing, identification of alternate delivery services
- Handling team of 200+ I.HS stores and 7 EDSP nodes with 150+ AA's in Hyderabad
- Enhanced operational effectiveness by managing escalations and coordinating with stakeholders.
Team Lead - L3
Amazon
09.2020 - 11.2023
- Monitoring daily station operations & ensure that organizational targets are met without any compromise on Customer Promise
- Asset & infrastructure management which includes maintenance & upkeep, accounting, distribution & custody
- Effectively analyse and interpret information, identifying and validating the key facts which includes reviewing alternatives to determine advantages and associated risks.
Hyperpure by Zomato Operations Manager
Zomato
06.2020 - 09.2020
- Coordinate daily with sales team on count of orders to be delivered on day to day operations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses.
Café Manager (Food @ Work) Café Operations
Zomato Media Pvt Ltd
08.2019 - 06.2020
Assistant Restaurant Manager
Paradise Food Court Pvt. Ltd.(PFCPL)
11.2018 - 08.2019
Assistant Restaurant Manager - Muscat
Gastronomica Chain of Concept Restaurants - b+f Roadside Diner
07.2016 - 07.2018
Shift Manager
Yum Group of Restaurants - KFC
10.2014 - 06.2016
Front Office Associate & Executive Travel Services
The Gateway Hotel Visakhapatnam
12.2011 - 10.2014
Team Member (Product Champion)
Yum Group of Restaurants (Pizza Hut)
06.2011 - 12.2011
Education
MBA - Human Resources Management
Sujatha Institute of Management Studies Andhra Uni
12.2015 -
Diploma - Hotel Management
Alliance Institute of Hotel Management
12.2013 - undefined
Bachelor Of Computer Science - Computer Science
Dr. SRK Degree College
04.2011 - undefined
Higher Secondary School - undefined
Dr. SRK Intermediate & Degree College
03.2008 - undefined
Secondary School - undefined
SFS School
03.2005 - undefined
Skills
Business Operations
Team Handling
Process management and Streamlining
Shrinkage Control
Customer Focus
Station and Floor Operations
Comprehensive problem solving abilities
Time Management and Ability to deal with people
Operations Management
Performance monitoring
Coaching and Mentoring
Quality Control
Certification
02/01/2022, Six Sigma White Belt Certified
Accomplishments
- 2nd place in MAQ Acquisitions drive with 1066 stores in 03 days in E&C Zone.
- Launched Project Hyperpure by Zomato First of it's Kind warehouse in Hyderabad during Covid 2020.
- Employee of the Year Gastronomica Muscat.
- Best Team Player in setting new trend for corporate events held at KFC 2015.
- 1ST in Kitchen Tour Marathon conducted India wide All time record 2015.
- Service Excellence Award from US Embassy Delegates at The gateway Hotel 2014.
- Executive of the year The Taj Group of Hotels 2012.
Personal Information
Date of Birth: 03/27/90
Languages
Telugu
Hindi
English
Timeline
Channel Team Lead - L3
Amazon
11.2023 - Current
Team Lead - L3
Amazon
09.2020 - 11.2023
Hyperpure by Zomato Operations Manager
Zomato
06.2020 - 09.2020
Café Manager (Food @ Work) Café Operations
Zomato Media Pvt Ltd
08.2019 - 06.2020
Assistant Restaurant Manager
Paradise Food Court Pvt. Ltd.(PFCPL)
11.2018 - 08.2019
Assistant Restaurant Manager - Muscat
Gastronomica Chain of Concept Restaurants - b+f Roadside Diner
07.2016 - 07.2018
MBA - Human Resources Management
Sujatha Institute of Management Studies Andhra Uni
12.2015 -
Shift Manager
Yum Group of Restaurants - KFC
10.2014 - 06.2016
Diploma - Hotel Management
Alliance Institute of Hotel Management
12.2013 - undefined
Front Office Associate & Executive Travel Services
The Gateway Hotel Visakhapatnam
12.2011 - 10.2014
Team Member (Product Champion)
Yum Group of Restaurants (Pizza Hut)
06.2011 - 12.2011
Bachelor Of Computer Science - Computer Science
Dr. SRK Degree College
04.2011 - undefined
Higher Secondary School - undefined
Dr. SRK Intermediate & Degree College
03.2008 - undefined
Secondary School - undefined
SFS School
03.2005 - undefined
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