Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josette jefferson

Wheatfield

Summary

Dedicated healthcare professional with a commitment to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff in dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail. Experienced in maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Skilled in patient communication, basic medical procedures, and maintaining a clean, safe environment. Ready to meet changing needs and contribute positively to patient care and support. Ambitious Certified Nursing Assistant with extensive experience in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Packer

Amazon
08.2022 - 12.2022
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.

PCA Personal Care Assistant

American Senior Communities
01.2022 - 03.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Inventory Associate

WIS International
10.2019 - 02.2022
  • I counted merchandise
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Completed physical inventory counts each day.
  • Managed inventory storage in clean and organized fashion.
  • Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
  • Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.

Assistant Manager

Dollar Tree
05.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Food Waiter

Burritos Jalisco Mexican Restaurant
08.2021 - 12.2021
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.

Cashier

Steak N Shake
05.2021 - 09.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Caseys General Stores Inc
01.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 01.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Crew Member

McDonald's
02.2019 - 09.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High school diploma -

Kankakee Valley High School
Wheatfield, IN
06.2022

Skills

  • Effective problem resolution
  • Guest services coordinator
  • In-home health services
  • Personal care services
  • Supervisory skills in a professional setting
  • Food Safety
  • Cashiering
  • Reliable transportation (5 years)
  • Complex Problem-solving
  • Direct support
  • Inventory management (1 year)
  • Food Preparation
  • Cash Handling
  • Vital Signs
  • Patient care (Less than 1 year)
  • Medical terminology (1 year)
  • Cash handling
  • Laundry
  • Insurance Verification
  • Cleaning Experience
  • Dementia care
  • Alzheimer's Care
  • Customer service
  • Home Care
  • Acute care
  • Computer skills (1 year)
  • Typing
  • Inventory management
  • Food Service
  • Grooming and bathing (1 year)
  • Packing boxes
  • Product packaging
  • Warehouse safety
  • Labeling
  • Efficient packing
  • Box assembly
  • Safety protocols
  • Quality inspection
  • Fashion retail operations
  • Organized retail crime
  • Retail merchandising expertise
  • Retail floor stocking
  • Team leadership
  • Time management
  • Decision-making
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Bathing assistance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • Emotional support
  • Patient transfers
  • Emergency response
  • Clinical documentation
  • Problem-solving
  • Critical thinking
  • Active listening
  • Flexibility and adaptability
  • Patient advocacy
  • Conflict resolution
  • Compassionate
  • Patient lifting
  • Bedside manner
  • Collecting vital signs
  • Safety precautions
  • Recording vital signs
  • Reliable team player
  • Patient-focused care

Certification

CPR Certification

  • CNA Training - 2 months

Languages

English - Expert

Timeline

Packer

Amazon
08.2022 - 12.2022

PCA Personal Care Assistant

American Senior Communities
01.2022 - 03.2022

Food Waiter

Burritos Jalisco Mexican Restaurant
08.2021 - 12.2021

Assistant Manager

Dollar Tree
05.2021 - 01.2022

Cashier

Steak N Shake
05.2021 - 09.2021

Cashier

Caseys General Stores Inc
01.2021 - 06.2021

Inventory Associate

WIS International
10.2019 - 02.2022

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 01.2020

Crew Member

McDonald's
02.2019 - 09.2019

High school diploma -

Kankakee Valley High School
Josette jefferson