Monday - for Product documentation
Josh A
Associate Product Manager
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Associate Product Manager
Promptcloud
Bangalore
05.2022 - Current
- Built an e-commerce insights application from scratch
- Liaised with clients to better understand business needs and the current market landscape.
- Coordinated with design and media teams to develop high-quality creative assets.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Involved in comprehensive market research and prioritized product features.
- Created Analyzed metrics to measure product performance.
- Consulted with external vendors and possible clients to enhance products based on customer interest data.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Developed product documentation to communicate upcoming features and products to internal teams.
Owner
LifeX
Coimbatore
03.2021 - 03.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Escalation Specialist
Hewlett Packard
Bangalore
02.2016 - 10.2020
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Escalated customer issues to management for appropriate action to be taken.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
Education
B.Tech - Electronics
Karunya University
Coimbatore 05.2009 - 05.2013
Skills
Product development
Market Analysis
Market Positioning
Client communication
Problem-Solving
Cultural Awareness
Excellent Communication
MS Office
Product UI/UX
Corporate Communications
Active Listening
Google Workspace
Organization and Time Management
Software
Team Gantt - for Product timelines
Figma - for Product design
Timeline
Associate Product Manager
Promptcloud
05.2022 - Current
Owner
LifeX
03.2021 - 03.2022
Escalation Specialist
Hewlett Packard
02.2016 - 10.2020
B.Tech - Electronics
Karunya University
05.2009 - 05.2013