Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Josh Copas

Covington

Summary

Dynamic professional with a proven track record in management. Excelling in customer relationships and strategic planning. I consistently increased sales revenue through effective communication and upselling techniques, increasing sales in 2024 by 76%. Successful record of working with trucking companies to plan strategies and control costs. Well versed in shipping inspections, inventory management, and document processing. Experience monitoring production timelines to meet shipping needs and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pest Management

DMC Pest Solutions
Covington
02.2025 - Current
  • Attended educational seminars related to pest management techniques and products.
  • Developed strategies for controlling insects using integrated pest management techniques.
  • Developed integrated pest management plans to reduce or eliminate the use of pesticides while maintaining acceptable levels of crop protection.
  • Implemented integrated pest management techniques to minimize chemical use while maximizing results.
  • Attended training sessions related to safe use of pesticides and integrated pest management techniques.
  • Recommended pest control strategies based on an understanding of integrated pest management principles.

Sales Consulatant Pest Management

Terminix International
Danville
07.2015 - 02.2025
  • Consulted with clients to assess pest control needs and preferences.
  • Developed tailored pest management plans for residential and commercial properties.
  • Educated customers on pest prevention techniques and recommended services.
  • Collaborated with field technicians to ensure service quality and customer satisfaction.
  • Managed customer accounts, addressing inquiries and resolving issues promptly.
  • Conducted routine inspections to monitor treatment effectiveness and provide follow-ups.
  • Trained new sales consultants on company policies, products, and customer engagement strategies.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Listened to customers to understand needs and refer to optimal services.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Created customized presentations for potential customers based on their requirements.
  • Generated daily reports on sales activities for management review.
  • Maintained accurate records of all sales activities in the CRM system.
  • Addressed customer questions and concerns regarding products and services.
  • Lead Sentricon Termite Sales 8 of 10 years

Shipping Warehouse Manager

Dawson Logistics
Danville
01.2011 - 05.2015
  • Supervised shipping operations to ensure timely and accurate deliveries.
  • Coordinated inventory management to maintain optimal stock levels.
  • Trained warehouse staff on safety protocols and efficient workflow practices.
  • Monitored equipment maintenance schedules to ensure operational readiness.
  • Communicated with carriers to manage transportation logistics effectively.
  • Conducted regular audits of shipping processes for compliance and quality control.
  • Developed and implemented policies, procedures, and strategies to improve efficiency in the shipping process.
  • Trained new staff on safety protocols, handling techniques, and equipment operations.
  • Enforced safety regulations within the warehouse environment.
  • Supervised and coordinated the daily shipping activities of a warehouse team of 20-25 employees.
  • Ensured that all products were packaged correctly before shipment.
  • Inspected outgoing shipments to verify accuracy of contents against order documents prior to loading onto trucks or other transport vehicles.
  • Monitored inventory levels and ensured accurate records were kept for all shipments.
  • Maintained detailed records of incoming and outgoing orders in the AS400 computer system.
  • Provided leadership guidance to warehouse staff while promoting a positive work culture.
  • Investigated discrepancies between physical stock counts and computer inventory records.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Monitored workers and reviewed completed work for proper performance.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Prepared and led staff training and instruction.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.

Shipping Clerk

Masterguard
Veedersburg
11.2008 - 01.2011
  • Processed incoming shipments and verified accuracy of packing lists.
  • Maintained inventory records using warehouse management systems.
  • Coordinated with carriers to schedule timely deliveries and pickups.
  • Prepared shipping documents and labels for outbound orders.
  • Inspected goods for quality before dispatching to customers.
  • Collaborated with team members to optimize shipping workflows.
  • Assisted in training new staff on shipping procedures and safety protocols.
  • Resolved discrepancies in shipments through effective communication with vendors.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Verified shipping documents for accuracy.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
  • Obtained required documentation to process shipments and support movement.
  • Organized storage areas to maximize movement and minimize labor.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Performed periodic maintenance checks on equipment used in the shipping department.
  • Collaborated with other staff members on projects related to improving efficiency within the department.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Traced missing material and shipments through vendor and customer communications.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

Education

Radiology

Bryman Of Phoenix
Phoenix, AZ
05-2000

High School Diploma -

Fountain Central High School
Veedersburg, IN
05-1997

Skills

  • Customer relationship management
  • Sales forecasting
  • Inventory management
  • Logistics optimization
  • Team leadership
  • Quality assurance
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Training and development
  • Strategic planning
  • Pest management techniques
  • Pest management strategies
  • Shipping logistics
  • Quality control
  • Warehouse management
  • Team building

Accomplishments

  • Terminix Presidents Club Award Winner 2016-2024
  • Sentricon Sales Leader 2015-2023

Certification

  • Indiana Pesticide Applicator License #RT259530

Timeline

Pest Management

DMC Pest Solutions
02.2025 - Current

Sales Consulatant Pest Management

Terminix International
07.2015 - 02.2025

Shipping Warehouse Manager

Dawson Logistics
01.2011 - 05.2015

Shipping Clerk

Masterguard
11.2008 - 01.2011

Radiology

Bryman Of Phoenix

High School Diploma -

Fountain Central High School

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Josh Copas