Josh Garner
Leesburg
Summary
Dynamic professional with extensive experience in account management and customer service. Proven track record in strategic planning and relationship building, enhancing client satisfaction and retention. Skilled in analyzing market trends to drive growth, while fostering collaboration across teams to achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Motorsports Account Manager
InTech
10.2021 - 12.2025
- Managed client accounts, ensuring alignment with service delivery standards.
- Developed strategic account plans to enhance customer satisfaction and retention.
- Coordinated internal teams to deliver timely solutions for client inquiries and concerns.
- Analyzed market trends to identify opportunities for account growth and development.
- Cultivated relationships with key stakeholders, fostering collaboration and trust.
- Facilitated regular client meetings to review account performance and address challenges.
Eastern Region Ventilation Manager
ABC Industries
03.2018 - 10.2021
- Developed and implemented strategic sales plans to enhance market penetration.
- Led cross-functional teams to drive product launches and promotional campaigns.
- Analyzed market trends and customer needs to identify new business opportunities.
Assistant Plant Manager
Creighton Brothers, LLC
06.2013 - 03.2018
- Led daily operations to optimize plant efficiency and productivity.
- Coordinated cross-functional teams to successfully implement process improvements.
- Developed and maintained production schedules to meet customer demands.
- Managed inventory control processes to reduce waste and improve accuracy.
- Trained and mentored junior staff on safety protocols and operational best practices.
- Oversaw compliance with safety regulations and quality standards throughout operations.
Sales and Program Manager - Aerospace Division
Wieland Designs
05.2008 - 04.2013
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed strategic project plans, aligning resources with organizational goals.
- Implemented process improvements that enhanced operational efficiency across multiple departments
- Established key performance indicators to track project progress and success metrics.
- Facilitated stakeholder meetings to ensure alignment on project objectives and deliverables.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost effectiveness.
Director of International Sales
Da-Lite Screen
05.2003 - 04.2007
- Developed and executed international sales strategies to penetrate new markets.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and drive revenue growth.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Led cross-functional teams to align product offerings with global customer needs.
- Managed contract negotiations with international clients, ensuring favorable terms and compliance.
- Implemented training programs for sales teams, enhancing product knowledge and sales techniques.
- Collaborated with marketing teams to create targeted campaigns that increased brand awareness globally.
- Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.
Customer Service Manager
Da-Lite Screen
03.2000 - 05.2003
- Led customer service team to enhance client satisfaction and retention.
- Developed training programs to improve staff performance and service delivery.
- Implemented quality assurance processes, ensuring adherence to service standards.
- Analyzed customer feedback to identify trends and drive service improvements.
- Established key performance indicators, monitoring service metrics for continuous improvement.
- Fostered a collaborative work environment, mentoring staff on best practices in customer service.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
Timeline
Motorsports Account Manager
InTech
10.2021 - 12.2025
Eastern Region Ventilation Manager
ABC Industries
03.2018 - 10.2021
Assistant Plant Manager
Creighton Brothers, LLC
06.2013 - 03.2018
Sales and Program Manager - Aerospace Division
Wieland Designs
05.2008 - 04.2013
Director of International Sales
Da-Lite Screen
05.2003 - 04.2007
Customer Service Manager
Da-Lite Screen
03.2000 - 05.2003